Morgan Kraynek
Columbus,OH
Summary
To obtain a challenging position that will allow me to grow within an organization
Overview
4
4
years of professional experience
Work History
Bartender
Saucy Brew Works
Columbus, OH
06.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
First Watch
Columbus, OH
03.2024 - 08.2024
- Delivered exceptional customer service by presenting menus and greeting customers.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Fat Head Brewery
North Canton, OH
07.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
STNA
American Medical Personal
North Canton, OH
03.2022 - 03.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Kept accurate records of patients' care, condition, and progress.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
Barista, Bartender
Gervasi Vineyards Stillhouse
North Canton, OH
07.2022 - 01.2023
- Prepared classic, modern, and unique cocktails for each customer.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Stored supplies according to bar policies and health code requirements.
- Received cash, made change, and issued receipts.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
Assistant Manager
Shale Craft Coffee
North Canton, OH
08.2021 - 06.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Office Manager
Waymaker Medical & Care Staffing
North Canton, OH
10.2020 - 03.2022
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Automotive - Automotive Technology
New Castle School of Trades
New Castle, PA11.2020
General Education -
Kent State University
Champion, OH05.2019
STNA -
Trumbull Career and Technical Center
Champion, OH05.2018
General Education -
McDonald High School
McDonald, OH05.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Complex Problem-solving
- Payment processing
Timeline
Bartender
Saucy Brew Works
06.2024 - Current
Server
First Watch
03.2024 - 08.2024
Server
Fat Head Brewery
07.2023 - 06.2024
Barista, Bartender
Gervasi Vineyards Stillhouse
07.2022 - 01.2023
STNA
American Medical Personal
03.2022 - 03.2024
Assistant Manager
Shale Craft Coffee
08.2021 - 06.2022
Office Manager
Waymaker Medical & Care Staffing
10.2020 - 03.2022
General Education -
Kent State University
STNA -
Trumbull Career and Technical Center
General Education -
McDonald High School
Automotive - Automotive Technology
New Castle School of Trades