Amy Castillo
Kingman,AZ
Summary
Dedicated medical professional looking to secure a position in your health care facility to be production in the health care field, as well as have the chance to utilize my learned skills, abilities, and medical knowledge. I would enjoy the opportunity to learn new skills and grow professionally in the medical field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
KRMC Urology
Kingman, AZ
05.2020 - Current
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained detailed records of test results by entering data and patient information into computer.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Registered Medical Assistant
North Country Health Care
Kingman, AZ
01.2015 - 05.2019
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Patient Service Representative
KRMC Mohave Surgical Specialists
Kingman, AZ
02.2011 - 12.2014
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Educated patients on medicine and at-home healthcare tools.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Used [Software] to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
Cashier/Server
Iron Skillet
Kingman, AZ
02.2012 - 08.2012
- Maintained a clean and healthy work environment
- Obtained customer orders
- Served customer food and drinks in fast paced restaurant
- Obtained customer payments
- Kept supplies stocked
Service Representative
Lane Bryant
Chandler, AZ
08.2009 - 06.2010
- Greeting customers who enter the store
- Assisting shoppers to find what they are needing
- Restocking merchandise
- Balancing cash and registers with receipts
- Maintaining a clean and healthy work environment
Cashier/Cook
Dairy Queen Grill & Chill
Kingman, AZ
08.2005 - 09.2008
- Obtained food orders
- Cooked meals upon order
- Made ice cream treats upon order
- Kept all supplies fully stocked
- Collected payments
- Decorated cakes
Education
Medical Assistant Diploma - Medical Assistant
Lamson College
Tempe, AZ05.2010
High School Diploma -
Kingman Academy of Learning - High School
Kingman, AZ05.2008
Skills
- Clear Communication
- Multi-line Telephone System Operation
- Dictation and Transcription
- Medication Administration
- Updating Medical Records
- Procedure Assistance
- Appointment Scheduling
- Pharmacy Relations
- Time Management
- Multitasking and Prioritization
Certification
- RMA - Registered Medical Assistant
- CPR Certified
Timeline
Registered Medical Assistant
KRMC Urology
05.2020 - Current
Registered Medical Assistant
North Country Health Care
01.2015 - 05.2019
Cashier/Server
Iron Skillet
02.2012 - 08.2012
Patient Service Representative
KRMC Mohave Surgical Specialists
02.2011 - 12.2014
Service Representative
Lane Bryant
08.2009 - 06.2010
Cashier/Cook
Dairy Queen Grill & Chill
08.2005 - 09.2008
Medical Assistant Diploma - Medical Assistant
Lamson College
High School Diploma -
Kingman Academy of Learning - High School