Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Paris Pittman

Paris Pittman

Nashville,TN

Summary

Highly motivated and results-driven professional with over 10 years of experience in project management, account management, data analysis, and administrative support. Proven ability to manage client accounts, streamline operations, and implement strategic solutions. Seeking an opportunity to leverage my expertise in a dynamic company while contributing to the growth and success of the organization.

Overview

10
10
years of professional experience

Work History

Resource Triage Specialist (Contract Via LiveOps)

AbbVie
08.2024 - Current
  • Triage and route healthcare provider inquiries, ensuring prompt resolution and compliance with SLA and HIPAA standards.
  • Collaborate with cross-functional departments to resolve access, reimbursement, and patient service issues.
  • Maintain 98%+ accuracy rate across high-volume case queues using CRM and case tracking tools.
  • Support internal knowledge development by identifying recurring trends and suggesting improvements.

Account Manager (Contract)

OnBoard Management Solutions
05.2021 - Current
  • Manage B2B client relationships, ensuring timely communication and customized solutions aligned with business needs.
  • Track client KPIs and generated performance reports using Excel and CRM data.
  • Increase client retention by 15% through proactive account management and strategic problem-solving.

Data Analyst

Asurion
06.2020 - 03.2022
  • Enhanced decision-making through insightful reports.
  • Streamlined processes, improving efficiency across 7 operational teams with 150+ tech agents
  • Collaborated with developers and scientists to validate performance of AI algorithms.
  • Created documentation reducing onboarding time for projects.

Quality Analyst

Asurion
05.2018 - 06.2020
  • Provided quality assurance testing for machine learning projects.
  • Conducted training sessions for classes of 20-30 new team members.
  • Ensured regulatory compliance by developing robust policies and procedures.
  • Hosted weekly meetings with cross-functional teams to discuss improvement strategies, identify areas for enhancement, and facilitate collaboration.

Premiere Support Specialist

Asurion
10.2015 - 05.2018
  • Delivered high-quality phone and chat support, resolving complex technical issues across networking, system integration, and software compatibility.
  • Created and maintained troubleshooting guides and knowledge base articles, to support efficient issue resolution.
  • Consistently met SLAs while ensuring swift resolution and high customer satisfaction.

Education

Bachelor of Arts - Mass Communication

Tennessee State University
Nashville, TN
2015

2022-2026

Notary Public
State Of Tennessee

Skills

  • Excel (Advanced)
  • SQL
  • CRM (Salesforce, HubSpot, proprietary tools)
  • Google Workspace
  • Microsoft Office
  • Data Analysis & Reporting
  • Account & Client Management Systems
  • Customer Success & Retention
  • Process Improvement
  • Technical Support / Triage
  • Remote Support Operations
  • Cross-functional Collaboration
  • Data Visualization (Tableau/Power BI - if applicable)
  • Remote Collaboration Tools (Zoom, Teams)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Resource Triage Specialist (Contract Via LiveOps)

AbbVie
08.2024 - Current

Account Manager (Contract)

OnBoard Management Solutions
05.2021 - Current

Data Analyst

Asurion
06.2020 - 03.2022

Quality Analyst

Asurion
05.2018 - 06.2020

Premiere Support Specialist

Asurion
10.2015 - 05.2018

Bachelor of Arts - Mass Communication

Tennessee State University

2022-2026

Notary Public

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Paris Pittman