EDWIN PAUL THOMAS JR
Buford,GA
Summary
Having worked in retail and corporate spaces I have been able to absorb skillsets that will help me achieve any task set in front of me. From Nike to CloudKitchens to my National Guard Drill weekends, I am constantly bettering my skills in leadership and execution. While I do currently work as a Digital Onboarding Specialist, I would like to explore other options that are more rewarding & challenging. Later on in life I would like to work for myself and run my own business, but I need to fine tune the skills needed to do so first.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Digital Onboarding Specialist
City Storage Systems
Remote
09.2021 - Current
- Submit new restaurant concepts to delivery platforms for onboarding and contracts
- Integrate delivery platforms with Otter and ensure the customer’s storefront is functionally and ready for launch
- Provide level one support to customers until they are launched and handed over to general support
- Have onboarded 40+ brands since joining the Digital Onboarding team
Platoon Leader, 2nd Lieutenant
Georgia Army National Guard
Augusta, Georgia
05.2019 - Current
- Some duties of a commissioned 88A, Transportation Officer, are as follows:
- Lead a platoon of 40 or more soldiers to accomplish professional goals as well as being a personal mentor when needed o Accomplish missions/tasks through freedom of maneuver
- Plan logistical package manifests for delivery and pickup to maximize logistical efficiency.
- Plan and execute training in accordance with the Army's yearly Mission Essential Task List for a Transportation Company.
Facility Support Specialist
CloudKitchens
Remote
01.2021 - 09.2021
- Provide in-person level one support to operators within the Atlanta CloudKitchens facilities
- Provide remote level 1-2 support to operators within the Southeast region for CloudKitchens facilities
- Work with facility managers to improve the support escalation process and better integrate the different levels of support with the kitchen operators
Business Support Specialist
ShelfGenie
Atlanta, Georgia
07.2019 - 03.2020
- Provided Franchise Partners with technical assistance for ShelfGenie’s proprietary software and others using ZenDesk,
- Grasshopper, & Zoom as the primary communication methods
- Maintained a quarterly list of active over 100 Office email licenses for accounting and billing purposes
- Managed the logistical process of building mobile kitchens for Franchise Partners to use at seasonal home shows.
Education
Google IT Support Professional Certificate | Coursera, online -
Coursera
10.2020 - 01.2021
Bachelor of Arts - Modern Languages, Leadership
University of North Georgia
Dahlonega, GA 01.2015 - 05.2019
Skills
Team Building
Training and mentoring
Conflict Resolution
Leadership
Attention to Detail
Planning and Coordination
Websites
Timeline
Digital Onboarding Specialist
City Storage Systems
09.2021 - Current
Facility Support Specialist
CloudKitchens
01.2021 - 09.2021
Google IT Support Professional Certificate | Coursera, online -
Coursera
10.2020 - 01.2021
Business Support Specialist
ShelfGenie
07.2019 - 03.2020
Platoon Leader, 2nd Lieutenant
Georgia Army National Guard
05.2019 - Current
Bachelor of Arts - Modern Languages, Leadership
University of North Georgia
01.2015 - 05.2019