Jose Bayeme

Coordinated onboarding processes for new employees, ensuring smooth transitions and compliance with company policies.

• Managed documentation and data entry for new hires, facilitating efficient and timely employee integration.

• Provided exceptional customer service to new hires, addressing inquiries and resolving issues in a timely manner.

• Managed and mentored a team of 15+ customer Promoted from team member to supervisor, overseeing day-to-day operations of the customer service team.

• Managed and mentored a team of 15+ customer service agents, improving productivity and service quality.

• Collaborated with management to implement performance improvement initiatives, boosting customer

service agents, improving productivity and service quality.

• Collaborated with management to implement performance improvement initiatives, boosting customer satisfaction.

• Reason for Leaving: Seeking new

Provided exceptional bilingual customer service in both English and Spanish to bank clients.

• Handled account inquiries, resolved issues, and processed transactions with accuracy and efficiency.

Educated customers on bank products and services, enhancing cross-selling efforts and customer retention.

Managed daily operations of a high-volume restaurant, ensuring top-tier service and customer satisfaction.

• Supervised and trained a team of 20+ staff members, including servers, cooks, and support staff.

• Developed and implemented operational processes that improved efficiency, reduced costs, and increased profits.

Promoted from customer service representative to supervisor in a hybrid role, leading a team of 12+ agents.

• Implemented training programs and process improvements that increased team productivity and customer satisfaction.

• Monitored team performance and provided coaching to ensure adherence to company standards and KPIs.

Delivered bilingual customer service for clients, resolving inquiries and issues with professionalism and attention to detail.

• Managed calls, emails, and live chats, providing solutions for billing, account management, and technical support.

Coordinated restoration projects in the construction industry, overseeing project timelines, budgets, and team members.

• Worked closely with engineers, contractors, and clients to ensure projects were completed on time and within budget.

Managed project documentation, including progress reports, change orders, and final inspections.