Kingsley Darlington
Customer Service Representative
Overview
1
1
Certification
3
3
years of post-secondary education
Certification
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
- Microsoft Office Specialist (MOS) Certification
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
Associate of Arts - Education
Virginia College
Jacksonville, FL 09.2013 - 06.2016
Work History
Customer Service Representative
Benefitfocus
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Priority Health
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Team collaboration
- Data entry
- Microsoft Office Suite
- Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Associate of Arts - Education
Virginia College
09.2013 - 06.2016
Customer Service Representative
Benefitfocus
Customer Service Representative
Priority Health
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