Donald Smith

Manage a technical challenging FSC (Industrial Hardware I) 113K NIINs.

As the Integrated Supplier Team Chief for FLBA (Flexible Hoses) I plan, manage, and direct day-to-day operations of an Integrated Supplier Team (IST). I direct the work of a multi-functional team through three subordinate supervisors who supervised sections composed of functional specialists across three disciplines Material Planning, Contracting, and Technical and Quality. I ensure FLBA provides acquisition and logistical support to our customers by developing and implementing innovative supply support solutions that increase the efficiency of our actions. FLBA’s consistent approach provides operational control and support to the Directorate, Land and Maritime, and the Defense Logistics Agency goals, mission, and strategic plan. I direct the performance of a full range of IST mission functions, which are an integral part of the overall supply chain logistics support mission to provide material and services to the military customer.

• I supervise and coordinate numerous technical and administrative matters for the division. As the Division supply SME I am responsible for different projects which include developing/conducting training, briefings, and development of new work products as well as consulting/advising supervisors, technical staff and senior management within DLA.
• I implemented the division's inaugural Material Planner training team. This team is responsible for training the division's new Material planners. I ensure the training supervisor provides essential instruction to the associates in an effective manner. I utilize different effective implementation and evaluation strategies to ensure the success of the program.
• I interview candidates for positions in the IST; make decisions and initiate recommendations as to selection, promotion, transfer, details, commendations, awards, training, and discipline of key subordinates/supervisory personnel. I provide position reports, for policy direction and performance appraisal, directly to the Division Chief of FLB Supplier Operations.
• As the IST Chief for FLBA I ensure a continuing affirmative application of DLA policies concerning equal opportunity. I ensure that personnel management within the organizational entity under supervision is accomplished without regard to race, color, religion, sex, age, handicap, or national origin.
• Conduct compliance and Process audits to ensure team is operating per guidance and SOP.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• I managed the Army/Marine Operating Forces Branch in Land Customer Operations Directorate. I supported hundreds of DODAACs (Department of Defense Activity Address Code) throughout United States.
• I represented the Division as a customer advocate and a liaison with DLA personnel in solving or coordinating the resolution of customer order/support problems and developing customer service improvements. I coordinated or represented DLA on many high visibility customer-initiated projects such as Army Pre-positioned Ships, FORSCOM, ASP (Army Sustainment Plan) and MARCO/LOGCOM. I was involved in numerous projects, discussions, and interactions with Senior Level officials from military branches and other federal agencies. I served as a primary contact point for specific customer activities to interact with customers and coordinate with internal DLA teams concerning the processing of orders, resolving customer and order related issues, providing customers with general information regarding DLA products and services, resolving customer complaints, expediting emergency orders, and maintaining customer data.
• I implemented strategies to monitor and evaluate processes to ensure the customer needs and goals were being achieved. Monitored the order fulfillment process from the branch level. Provided recommendations to the acquisition and order fulfillment processes.
• I developed short- and long-term plans, goals, and objectives for the training development of the Supervisors and Leads within the Division.
• I established a weekly leadership discussion to help develop supervisor’s leadership skillsets.
• I conducted Q&A sessions to help define organizational workforce and development needs and requirements.
• I managed 29 associates that provided excellent customer support to the war-fighter.

• Managed a technical challenging FSC (Flexible Hoses) 64K NIINs, that included Edgewood Chemical Biological Center. I helped the branch reduce the average procurement time of these difficult to procure items by 30 percent.
• As the Integrated Supplier Team Chief for FMDC (Flexible Hoses) I planned, managed, and directed day-to-day operations of an Integrated Supplier Team (IST). I directed the work of a multi-functional team through three subordinate supervisors who supervised sections composed of functional specialists across three disciplines Material Planning, Contracting, and Technical and Quality. I ensured FMDC provided acquisition and logistical support to our customers by developing and implementing innovative supply support solutions that increased the efficiency of our actions. FMDC’s consistent approach provided operational control and support to the Directorate, Land and Maritime, and Defense Logistics Agency’s goals, mission, and strategic plan. I directed the performance of a full range of Ist mission functions, which are an integral part of the overall supply chain logistics support mission to provide material and services to the military customer.
• I led vendor engagements and supply lines of balance discussions with Senior level officials within DLA and Industry.
• I supervised and coordinated numerous technical and administrative matters for the division. As one of the Division SME's I was responsible for different projects which included developing/conducting training, briefings, and development of new work products as well as consulting/advising supervisors, technical staff and senior management within DLA.
• I interviewed candidates for positions in the IST; made decisions and/or initiated recommendations as to selection, promotion, transfer, details, commendations, awards, training, and discipline of key subordinates/supervisory personnel. I provided position reports, for policy direction and performance appraisal, directly to the Division Chief of Supplier Operations.
• As the IST Chief for FMDC I ensured a continuing affirmative application of DLA policies concerning equal opportunity. Ensured that personnel management within the organizational entity under supervision is accomplished without regard to race, color, religion, sex, age, handicap, or national origin.

• Developed and trained Supply planners on Critical Item List, that I developed which led to reduction in Back Orders and an increase in Material Availability.
• Conducted and analyzed reports from Automatic Information Systems to include EBS, JDA, with a familiarity with Distribution Standard System to check shipment status, NSN history, inventory levels, ETC.
• Managed or directed subordinate technical and administrative personnel.
• Managed studies and special projects affecting Supplier Operations plans, goals, and initiatives.
• Developed and presented recommendations for changes in programs to improve supplier support and satisfaction.
• Coordinated assigned programs and provided the direction and oversight necessary to assure mission accomplishment. Provided recommendations that formed a basis for developing and implementing Directorate planning.
• The position is accountable and responsible for ensuring the application of DLA policies, procedures, and practices concerning Equal Employment Opportunity, Internal Controls, and Safety & Health Program
• Knowledge of the regulations, legislation, methods, and techniques used in planning activities as well as applicable specifications and standards, assigned commodities.
• Able to effectively apply analytical principles and techniques, a comprehensive knowledge of the overall missions, functions and programs, and knowledge of technical and administrative programs under their cognizance in order to supervise IST operations, analyze trends or conditions affecting Section activities, and provide comprehensive Agency support for assigned programs.
• Comprehensive knowledge of a wide range of principles, practices, policies, laws, precedents, and guidelines covering Planning processes.
• Knowledge of a wide range of work methods and processes, data management, operating procedures, and associated administrative operations impacting Planning processes throughout the DLA Enterprise.
• Knowledge of the major issues, goals, and objectives pertaining to Planning processes as well as process interrelationships throughout the DLA Enterprise.
• Comprehensive inventory management knowledge is applied to: - interpret Planning process regulatory requirements; - analyze and investigate issues impacting process activities; - interpret, develop, and guide subordinates in implementing enterprise-wide Planning policies for process activities.
• Skillful in persuading and negotiating to influence others to accept recommendations or to obtain the desired effect such as gaining compliance with established vision and mission, policies and regulations.
• Comprehensive knowledge of inventory management policies and practices and thorough understanding of the supply management process to direct analysis and resolution of highly complex issues and problems in the assigned areas of responsibility.
• Specialized expertise in and comprehensive knowledge of requirements computation, stock positioning patterns and methods and techniques employed in the management of inventory to oversee the analysis and evaluation of a wide range of variables. In-depth knowledge of the supply management planning and procurement.
• Exceeded IST objectives with 23% reduction of unfilled orders.
• Spearheaded cross-functional initiative to achieve better communication between contracting and supply Monitored the workflow for 14 employees
• Prioritized order security, accuracy, and on-time pickup and delivery.
• Coached [10] other employees and assisted with quarterly performance reviews.
• Cultivated a positive rapport with fellow employees to improve section morale and promote cross functional support.

• An inventory management specialist, on the MRAP/MATV/RCV team, one of the highest, most visible projects within the Department of Defense.
• Responsible for the accuracy of the results of the Time Phased Inventory Plan (TPIP) and the Deployment Plan.
• Obtained TPIP data from the planning data Maintainer/Demand planner and compare the supply requirements to constraints, identify shortfalls and perform risk assessments.
• Provide, receive, and analyze supplier collaboration intelligence on DLA direct and customer direct items to maximize efficiencies in meeting demands, as well as providing intelligence for use in management of supplier relationships.
• Communicate and interface with procurement and order fulfillment to identify products required to transition from customer direct to DLA direct processes and vice versa.
• Responsible for special projects that are imperative to the timeliness and accuracy of American war fighters receiving essential material required to complete missions that save lives and protect national security.
• Collaborate and communicate with other members of the MRAP team, customers, and other touch points to determine the best practices to ensure the best possible support strategy for the troops in Iraq and Afghanistan.
• Designated trainer on the MRAP team; tasked with ensuring new members of our team are trained and up to speed to execute the tough and demanding task of this team.
• Professional certified logistician I have worked or trained in the environment that incorporates inventory management, transportation, and warehousing to ensure outstanding supply chain management.
• Worked, utilized, and trained individuals on many of the Automated Information Systems within the organization of DLA. JDA, EMALL, SAP etc.
• Assist in customer relationship management by ensuring CRM tickets that are assigned to me are completed in a timely manner.
• Greenbelt on a high visibility project. The project team evaluated business processes and recommended changes that would streamline processes to assist in achieving the strategic plans and goals of the enterprise.
• Facilitated meetings, explained lean practices, and assigned areas of responsibility.

• Audited 2-3 stores on weekly basis to identify deficiencies and identified potential causes.
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Performed security walks around store to monitor employee and customer activities.
• Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
• Streamlined shrink management program and trained Loss Prevention Officers.
• Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Identified issues, analyzed information and provided solutions to problems.