Bethany Swett
Spring,TX
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Couche-Tard Circle K
Tomball, TX
08.2023 - Current
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within our organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Rotated merchandise and displays to feature new products and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Timewise Exxon
Spring, TX
10.2020 - 07.2023
- Close and balance daily gas, cash, and lottery transactions
- Assist in training all new hires
- Delegate tasks to existing associates
- Order and maintain inventory for sales floor
- Control all spoilage, outdated, and damaged products.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted store manager in meeting standards for customer service and quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Assistant Manager
MERCURY Danbury SUNOCO Store # 25
01.2016 - 01.2019
- Support the store manager in establishing work priorities & schedules, defining and assigning individual tasks, evaluating performance and maintaining standards in an extremely fast-paced retail environment
- Assist in managing a store team of 6-to-10 full and part-time employees including hiring, training, scheduling, disciplining, and motivating of personnel to provide a high degree of customer satisfaction
- Help in maximizing store sales and earnings through effective direction of store operations
- Conduct store inspections and take appropriate action to ensure that store conditions are in compliance with standards.
Snack Bar Manager
Brookfield Lanes Bowling
01.2012 - 01.2016
- Responsible for all aspects of operating a food service establishment, including: Interviewing, hiring, training, and managing staff
- Tracking and control of inventory
- Ordering of all foods and supplies
- Consulting, planning and executing private parties.
Accounts Receivable Parts and Service
Colonial Automobile Co., Inc.
01.2006 - 01.2008
- Balancing cash tickets
- Billing/delivery of vehicles
- Title tracking
- Worked closely with all Departments to ensure proper billing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
Director of Member Services
Association of Bridal Consultants
01.1998 - 01.2005
- Managed 10 employees locally, supported dozens more throughout the network
- Assisted in planning and executing seminars and annual conferences
- Managed accounts receivable, account payable, and payroll
- Inventory control including ordering and tracking catalog items and fulfilling all online orders.
Education
High School Diploma -
Danbury High School
Danbury, CTSkills
- Staff Development
- Administrative Management
- Multitasking proficiency
- Business Management
- Inventory Tracking and Management
- P&L Management
- Delegation
- Scheduling
- Budgeting and financial management
- Marketing and Advertising
- Microsoft Office
- Corporate Communication
References
References provided upon request
Timeline
Assistant Store Manager
Couche-Tard Circle K
08.2023 - Current
Assistant Manager
Timewise Exxon
10.2020 - 07.2023
Assistant Manager
MERCURY Danbury SUNOCO Store # 25
01.2016 - 01.2019
Snack Bar Manager
Brookfield Lanes Bowling
01.2012 - 01.2016
Accounts Receivable Parts and Service
Colonial Automobile Co., Inc.
01.2006 - 01.2008
Director of Member Services
Association of Bridal Consultants
01.1998 - 01.2005
High School Diploma -
Danbury High School