Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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TERRIE FLEMONS

Senatobia,MS

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

28
28
years of professional experience

Work History

Manger

Wayback Burger’s
Olive Branch, MS
12.2019 - Current
  • Conducted COV-19 Documents according to CDC guidelines
  • SERV safe completed
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands

EVS Housekeeper

Baptist Memorial Hospital
Southaven, MS
04.2017 - 06.2020
  • Performed safe procedures while cleaning patient’s rooms.
  • Cleaned 48-50 Discharge rooms and cleaning Daily regular rooms per day.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.

Shift Manager

Starbucks
Horn Lake, MS
04.2017 - 04.2018
  • Managed 10-15 Baristas
  • Conducted safe cash procedures with daily drawers, and deposits
  • Conducted service times while encouraging Barista’s
  • Completed truck orders, milk orders and pastry orders, received truck orders, and put inventory away.

Starbucks Lead

Kroger
Hernando, MS
01.2015 - 04.2017
  • Conducted Inventory and Scheduling
  • Placed and received truck orders and pastry orders
  • Managed and trained 10-15 Baristas.
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Coached team members in techniques necessary to complete job tasks
  • Trained new team members by relaying information on company procedures and safety requirements

Shift Manager

Wendy’s
Senatobia, MS
08.2010 - 04.2017
  • Earned employee of month of November 2010 due to hard dedication work achievement
  • SERV Safe Certification on 06/06/2013
  • Conducted daily target reports
  • Ran service and labor times
  • Trained and mentored new employees to maximize team performance
  • Exercised composure under pressure and in escalated customer service scenarios
  • Kept employees operating productively and working on task to meet business and customer needs

Surveillance Agent

Tunica Roadhouse-Surveillance Agents
Tunica, MS
04.1999 - 01.2012
  • On 07-17-04 saved (company/employees) loss of revenue by conducting e-watch investigation
  • This action resulted in theft of $380
  • Conducted several investigations and writing several documentations according to gaming law and internal Control.
  • Investigated prior incidents on CCTV to prepare reports for local authorities.
  • Watched both live and recorded video surveillance footage.
  • Recorded time, date and location of incidents.

Education

B/OS - Paralegal Studies

Kaplan University, NCC
Chicago, IL
12.2009

A/O/S - Professional Chef

Niagra Community College
Sanborn NY
12.1994

Skills

  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Strong work ethic
  • Strong leadership
  • Training and Development
  • Organization and Time Management
  • Conflict Resolution
  • Customer Service
  • Data Entry
  • Computer Skills
  • Flexible and Adaptable
  • Critical Thinking
  • Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Manger

Wayback Burger’s
12.2019 - Current

EVS Housekeeper

Baptist Memorial Hospital
04.2017 - 06.2020

Shift Manager

Starbucks
04.2017 - 04.2018

Starbucks Lead

Kroger
01.2015 - 04.2017

Shift Manager

Wendy’s
08.2010 - 04.2017

Surveillance Agent

Tunica Roadhouse-Surveillance Agents
04.1999 - 01.2012

B/OS - Paralegal Studies

Kaplan University, NCC

A/O/S - Professional Chef

Niagra Community College

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TERRIE FLEMONS