Corinne Johnson
Indianapolis,IN
Summary
Customer Service Analyst with solid foundation in resolving customer inquiries and improving service processes. Successfully enhanced customer satisfaction through effective communication and problem-solving. Demonstrated expertise in data analysis and reporting to drive service improvements. Customer service professional committed to delivering solutions and enhancing customer experiences. Proven capability in analyzing service data and implementing effective strategies. Known for reliability and adaptability in team environments, ensuring seamless collaboration and goal achievement.
Overview
22
22
years of professional experience
Work History
Customer Service Analyst
Cigna
06.2009 - Current
- Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.
- Contributed positively to the company''s reputation by consistently delivering excellent service experiences across all touchpoints.
- followed strategies to achieve department goals.
- Displayed strong telephone etiquette, effectively handing calls.
- Excellent communication and interpersonal skills
- Collaborated with pharmacist and customer service associates to assist with processing and provide outstanding service.
Data Entry Clerk
Conseco Insurance
12.2002 - 10.2007
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Bachelor of Science - Business Administration And Management
Marian College
Indianapolis, IN05.2018
Skills
- Communication skills
- Quality Assessment
- Attention to detail
- Decision making
- Team Collaboration
- Problem Solving
- Relationship Management
- Account Management
- Staff education and training
- Report Preparation
Timeline
Customer Service Analyst
Cigna
06.2009 - Current
Data Entry Clerk
Conseco Insurance
12.2002 - 10.2007
Bachelor of Science - Business Administration And Management
Marian College
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