RAE YOUNG
Grasonville,MD
Summary
Dynamic HR professional with five years of experience in onboarding, talent acquisition, employee engagement, and training across healthcare, retail, and adventure industries. Skilled in HRIS, payroll, procurement analyst, digital marketing, and event coordination. Holds a B.S. in Psychology and is pursuing a Master's degree online. Open to travel and hybrid/remote roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
COLOSSAL LLC CONTRACTING COMPANY
Annapolis, MD
01.2026 - Current
- Managed customer feedback through surveys and reports to enhance service processes.
- Analyzed customer inquiries to identify trends and improve service quality.
- Collaborated with cross-functional teams to resolve complex customer issues effectively.
- Coordinated returns and exchanges during RMAs process to ensure customer satisfaction.
- Conducted quality assurance checks by proactively reaching out to clients for feedback.
- Proactively reach out to clients to perform quality assurance.
- Updated CRM tool with current order status and tracking information.
- Review, Approve and process orders.
- Work with sales and PMO on tracking of shipments/deliveries by creating tracking reports to relay to the customer daily/weekly.
- Work with sales and PMO on tracking of shipments/deliveries.
- Contact representatives from federal agencies and vendors directly and represent the company effectively during those calls.
- Maintained SEWP updates to support project tracking.
- Assist PMO with managing proper documentation.
- Work under an expedited deadline depending on any number of factors including but not limited to end-of-month, end-of-quarter, and end-of the federal government's fiscal year.
- Develop a comprehensive understanding of federal procurement practices.
- Develop a comprehensive understanding of various government contract vehicles and compliance.
- Acquired necessary technical certifications.
Shift Lead- Trainer/Marketing Specialist
GO APE ZIP LINE & TREETOP ADVENTURE
Berlin, MD
05.2025 - 10.2025
- Designed and implemented training programs for new employees to ensure consistent onboarding.
- Traveled to multiple sites to oversee interviewing, onboarding, and training processes.
- Ensured compliance with safety regulations during all training sessions.
- Assessed training needs using surveys, interviews, and focus groups with staff and managers.
- Developed and executed digital marketing campaigns to increase brand awareness.
- Managed social media accounts and created engaging content to boost visibility.
- Coordinated shift schedules and supervised daily operations for optimal staff coverage.
- Resolved customer complaints and supported team members to maintain high service standards.
Human Resource Healthcare Recruiter
ATLANTIC GENERAL HOSPITAL
Berlin, MD
12.2024 - 05.2025
- Initiated and maintained training and development for new and current employees.
- Reviewed applications and resumes to identify qualified candidates before external advertising.
- Coordinated onboarding processes for new hires, ensuring adherence to policies.
- Sourced, screened, scheduled, and interviewed candidates for clinical and non-clinical roles.
- Maintained a database of applicant information and tracked open requisitions.
- Attended job fairs and career events to promote open positions and employer brand.
- Coached hiring managers on interviewing techniques to identify top talent.
Human Resource Talent Acquisition and Retention
SAUER COMPRESSORS USA
Stevensville, MD
12.2022 - 12.2024
- Developed retention strategies to enhance employee loyalty and satisfaction.
- Conducted full hiring process and travel plans for candidates in Mexico and Canada locations.
- Coordinated group travel logistics and managed bookings for flights, hotels, and rental cars.
- Managed event logistics, including venue selection, vendor management, and budget tracking.
- Negotiated contracts with vendors to secure best possible rates.
- Provided customer service support before, during, and after events.
Human Resources Assistant
TARGET
, MD
10.2021 - 12.2022
- Assisted in developing HR policies and procedures to address staffing needs and improve recruitment processes.
- Led administration of Mentoring and Onboarding Programs to enhance employee integration.
- Coordinated logistics and administrative tasks for training courses and HR events to enhance participant engagement and effectiveness.
- Tracked annual training for seasonal employees and students to maintain accurate records and support compliance.
- Traveled to different job sites to ensure proper training and onboarding.
- Configured HR modules including payroll and supply chain management.
Cross Country Coach
QUEEN ANNES COUNTY HIGH SCHOOL
, MD
08.2022 - 11.2022
- Developed and implemented practice plans to improve team performance.
- Organized and scheduled cross country meets, coordinating logistics to facilitate seamless operations.
- Communicated schedules, practices, and event details to team members and parents to ensure alignment and preparedness.
- Supervised athlete behavior with positive discipline techniques, fostering a safe and supportive environment.
Lead Barista
STARBUCKS
Stevensville, MD
03.2019 - 03.2022
- Led daily operations and managed team schedules, ensuring efficient service delivery.
- Trained new baristas in beverage preparation and customer service techniques to enhance service quality.
- Developed staff through ongoing training, coaching, and performance feedback.
- Assisted Manager with administrative and human resource functions, optimizing team workflow during downtime.
Scoreboard Operator
TRUXTON PARK - CITY OF ANNAPOLIS
Annapolis, MD
01.2019 - 01.2020
- Kept accurate score and recorded players' points and fouls throughout the game.
- Informed referees and coaches of applicable rules to maintain fair play.
- Ensured safety of game environment by monitoring player conduct and equipment compliance.
Sales Associate
UNDER ARMOUR
Queenstown, MD
06.2018 - 10.2018
- Provided comprehensive product knowledge to enhance customer engagement and drive sales.
- Maintained organized and clean sales floor and stockroom for safety and presentation.
- Supported colleagues by sharing expertise to facilitate task completion.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Salisbury University
Skills
- Customer relationship management
- Credit card payment processing
- Payroll management
- Payroll processing
- I-9 processing
- ADP
- Paylocity
- Kronos
- PeopleSoft
- Workday
- Excel data analysis
- Data analytics
- Salesforce
- Unanet
- Monday
- Asksage
- Zoom
- Webex
- Slack
- Google Workspace
- E-learning platforms
- LMS
- ATS
- Talent acquisition platforms
- Full cycle recruiting
- Employee full cycle onboarding
- Candidate screening
- Interviewing
- Staff training and development
- Training program development
- Training and development
- Procurement
- Event planning
- Vendor relations
- Process improvement
- Community networking activities
- Social media marketing
- Digital marketing
- Fact checking
- Content creation
- AI
- Calendar management
- Booking platforms
- Communication skills
- Digital marketing
- Vendor relations
Certification
- OSHA 10, Present
- CPR Certification, Present
- OSHA 30, Present
- First Aid Certification, Present
- Driver's License, Present
- BLS Certification, Present
- First Aid Certification, 05/01/25
Languages
- American Sign Language
- English, Fluent
- American Sign Language, Intermediate
Timeline
Customer Service Analyst
COLOSSAL LLC CONTRACTING COMPANY
01.2026 - Current
Shift Lead- Trainer/Marketing Specialist
GO APE ZIP LINE & TREETOP ADVENTURE
05.2025 - 10.2025
Human Resource Healthcare Recruiter
ATLANTIC GENERAL HOSPITAL
12.2024 - 05.2025
Human Resource Talent Acquisition and Retention
SAUER COMPRESSORS USA
12.2022 - 12.2024
Cross Country Coach
QUEEN ANNES COUNTY HIGH SCHOOL
08.2022 - 11.2022
Human Resources Assistant
TARGET
10.2021 - 12.2022
Lead Barista
STARBUCKS
03.2019 - 03.2022
Scoreboard Operator
TRUXTON PARK - CITY OF ANNAPOLIS
01.2019 - 01.2020
Sales Associate
UNDER ARMOUR
06.2018 - 10.2018
BACHELOR OF SCIENCE - PSYCHOLOGY
Salisbury University