Melissa Long
Grand Prairie,TX
Summary
Passionate training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
Work History
Training Instructor
In N Out Burger
Lancaster, Texas
09.2017 - Current
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Evaluated training needs and developed appropriate class offerings.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in the Stores and developed training courses to meet identified needs.
- Adhered to outlined syllabus covering topics like Leadership, Profitability, Character, Emotional Engagement etc.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Assistant Manager
In N Out Burger
Round Rock, Texas
09.2014 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas every couple of hours to identify and proactively resolve issues negatively impacting operations.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UT01.2023
Skills
- Creative Solution Development
- Course Materials Development
- Class Planning
- Role Playing
- Group Discussion Facilitation
- Management Consultation
- Team Exercises
- Orientation and Onboarding
- Training Program Design
- Employee Interviewing
- Trainer Mentoring
- Classroom Instruction
Timeline
Training Instructor
In N Out Burger
09.2017 - Current
Assistant Manager
In N Out Burger
09.2014 - 08.2017
Bachelor of Science - Human Resource Management
Western Governors University
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