Dymonik Barclay
Travel Specialist
Houston,TX
Overview
8
8
years of professional experience
Work History
Training Instructor
Amazon
09.2020 - Current
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Evaluated training needs and developed appropriate class offerings.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees in Outbound department and developed training courses to meet identified needs.
Cashier Trainer
Delaware North
01.2022 - 07.2022
- Trained 50 new employees by providing knowledge of specific store tasks, policies, and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges to 20 percent
- Create positive shopping atmosphere by greeting customers, answering questions, and directing customers to products.
- Operated POS system to complete cash, credit, and check transactions.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges
- Trained new employees by providing knowledge of specific store tasks, policies, and goals
- Operated POS system to complete cash, credit, and check transactions
- Managed break board to keep track of breaks for cashiers and front-end employees
Customer Service Representative
Macys Call Center
08.2020 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Associate
Walmart
02.2016 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
Travel Specialist
JPMorgan Chase
03.2023 - 01.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Streamlined booking processes for increased efficiency and a seamless client experience.
- Negotiated with vendors to secure exclusive deals, resulting in cost savings for clients.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Collaborated with team members to create unique travel experiences tailored to client preferences.
- Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
- Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
- Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
- Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.
Education
Bachelor of Science - Information Technology
Oral Roberts University
Tulsa, OK05.2023
High School Diploma -
Lott Carey Baptist Mission School
Liberia06.2012
Skills
- Fee and Expense Estimation
- Course Optimization
- Class Planning
- Creative Solution Development
- Procedure Manual Writing
- Team Exercises
- Emergency Preparedness
- Student Rapport-Building
- Customer Loyalty
- Motivational Speaking
Accomplishments
- Achieved Honors by introducing word documents for tasks.
- Documented and resolved conflicts which led to a good work environment.
- Resolved product issue through consumer testing.
- Achieved Higher position by completing Job interviews with accuracy and efficiency.
- Supervised team of 30 staff members.
Affiliations
- Association of Information Technology Professionals
- Project Management Institute
Timeline
Travel Specialist
JPMorgan Chase
03.2023 - 01.2024
Cashier Trainer
Delaware North
01.2022 - 07.2022
Training Instructor
Amazon
09.2020 - Current
Customer Service Representative
Macys Call Center
08.2020 - 10.2021
Customer Service Associate
Walmart
02.2016 - 11.2019
Bachelor of Science - Information Technology
Oral Roberts University
High School Diploma -
Lott Carey Baptist Mission School