Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Dymonik Barclay

Dymonik Barclay

Travel Specialist
Houston,TX

Overview

8
8
years of professional experience

Work History

Training Instructor

Amazon
09.2020 - Current
  • Maintained compliance with company standards, regulatory requirements and quality goals.
  • Evaluated training needs and developed appropriate class offerings.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for employees in Outbound department and developed training courses to meet identified needs.

Cashier Trainer

Delaware North
01.2022 - 07.2022
  • Trained 50 new employees by providing knowledge of specific store tasks, policies, and goals.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges to 20 percent
  • Create positive shopping atmosphere by greeting customers, answering questions, and directing customers to products.
  • Operated POS system to complete cash, credit, and check transactions.
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges
  • Supervised new and existing cashiers by verifying accuracy of prices and customers charges
  • Trained new employees by providing knowledge of specific store tasks, policies, and goals
  • Operated POS system to complete cash, credit, and check transactions
  • Managed break board to keep track of breaks for cashiers and front-end employees

Customer Service Representative

Macys Call Center
08.2020 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Customer Service Associate

Walmart
02.2016 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.

Travel Specialist

JPMorgan Chase
03.2023 - 01.2024
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Streamlined booking processes for increased efficiency and a seamless client experience.
  • Negotiated with vendors to secure exclusive deals, resulting in cost savings for clients.
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Collaborated with team members to create unique travel experiences tailored to client preferences.
  • Stayed current on industry trends and destination updates, ensuring accurate and relevant information for clients.
  • Managed complex multi-city itineraries with precision, ensuring smooth transitions between destinations for travelers.
  • Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
  • Conducted thorough research on destinations, accommodations, transportation options, and activities to provide well-informed advice to clients.

Education

Bachelor of Science - Information Technology

Oral Roberts University
Tulsa, OK
05.2023

High School Diploma -

Lott Carey Baptist Mission School
Liberia
06.2012

Skills

  • Fee and Expense Estimation
  • Course Optimization
  • Class Planning
  • Creative Solution Development
  • Procedure Manual Writing
  • Team Exercises
  • Emergency Preparedness
  • Student Rapport-Building
  • Customer Loyalty
  • Motivational Speaking

Accomplishments

  • Achieved Honors by introducing word documents for tasks.
  • Documented and resolved conflicts which led to a good work environment.
  • Resolved product issue through consumer testing.
  • Achieved Higher position by completing Job interviews with accuracy and efficiency.
  • Supervised team of 30 staff members.

Affiliations

  • Association of Information Technology Professionals
  • Project Management Institute

Timeline

Travel Specialist

JPMorgan Chase
03.2023 - 01.2024

Cashier Trainer

Delaware North
01.2022 - 07.2022

Training Instructor

Amazon
09.2020 - Current

Customer Service Representative

Macys Call Center
08.2020 - 10.2021

Customer Service Associate

Walmart
02.2016 - 11.2019

Bachelor of Science - Information Technology

Oral Roberts University

High School Diploma -

Lott Carey Baptist Mission School
Dymonik BarclayTravel Specialist