Summary
Overview
Work History
Education
Skills
Timeline
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Greta Gillespie-Parker

Grand Rapids,MI

Summary

Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.

Overview

17
17
years of professional experience

Work History

Escrow Assistant

Title First Agency
Grand Rapids, MI
10.2021 - 06.2022
  • Cleared Title exceptions for Mortgage loan refinances
  • Communication with borrowers and lenders
  • Processing daily reports and report to upper management on a regular basis

Loan Shipping Specialist

Northpointe Bank
Grand Rapids, MI
01.2021 - 04.2021
  • Responsible for shipment and tracking of original loan notes
  • Shipped completed loan files to investors, monitoring a shipping dashboard to determine priority
  • Work with investors and co-workers to rectify and shipping challenges
  • Ensure that all work instructions are updated and mainlined on a regular basis
  • Respond to inquiries from investors and internal clients as necessary

Commercial Insurance Liasion

Farmers Insurance Group
Grand Rapids, MI
03.2020 - 01.2021
  • Reviewed, shopped and processed renewals.
  • Explained detailed policy concepts in easy-to-understand terms.
  • Offered detailed information about products and binding coverage.
  • Provided advice, answered queries and escalated complaints to management.
  • Received inbound phone calls and electronic quote submissions.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Maintenance Coordinator

Realico, Inc.
Grand Rapids, MI
05.2005 - 02.2020
  • Incoming and Outgoing calls to and from Condominium Owners
  • Process condominium association fees.
  • Coordinate schedules with all contractors
  • Disbursements of Work Orders to contractors
  • Maintain Maintenance Reports and distribute to Property Managers

Education

High School Diploma -

Ottawa Hills High School
Grand Rapids, MI
06.1983

Skills

  • Government Standards
  • Clerical Support
  • Office Supplies and Inventory
  • Employee Timesheet Processing

Timeline

Escrow Assistant

Title First Agency
10.2021 - 06.2022

Loan Shipping Specialist

Northpointe Bank
01.2021 - 04.2021

Commercial Insurance Liasion

Farmers Insurance Group
03.2020 - 01.2021

Maintenance Coordinator

Realico, Inc.
05.2005 - 02.2020

High School Diploma -

Ottawa Hills High School

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Greta Gillespie-Parker