Greta Gillespie-Parker
Grand Rapids,MI
Summary
Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing satisfaction and quickly addressing concerns.
Overview
17
17
years of professional experience
Work History
Escrow Assistant
Title First Agency
Grand Rapids, MI
10.2021 - 06.2022
- Cleared Title exceptions for Mortgage loan refinances
- Communication with borrowers and lenders
- Processing daily reports and report to upper management on a regular basis
Loan Shipping Specialist
Northpointe Bank
Grand Rapids, MI
01.2021 - 04.2021
- Responsible for shipment and tracking of original loan notes
- Shipped completed loan files to investors, monitoring a shipping dashboard to determine priority
- Work with investors and co-workers to rectify and shipping challenges
- Ensure that all work instructions are updated and mainlined on a regular basis
- Respond to inquiries from investors and internal clients as necessary
Commercial Insurance Liasion
Farmers Insurance Group
Grand Rapids, MI
03.2020 - 01.2021
- Reviewed, shopped and processed renewals.
- Explained detailed policy concepts in easy-to-understand terms.
- Offered detailed information about products and binding coverage.
- Provided advice, answered queries and escalated complaints to management.
- Received inbound phone calls and electronic quote submissions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Maintenance Coordinator
Realico, Inc.
Grand Rapids, MI
05.2005 - 02.2020
- Incoming and Outgoing calls to and from Condominium Owners
- Process condominium association fees.
- Coordinate schedules with all contractors
- Disbursements of Work Orders to contractors
- Maintain Maintenance Reports and distribute to Property Managers
Education
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06.1983
Skills
- Government Standards
- Clerical Support
- Office Supplies and Inventory
- Employee Timesheet Processing
Timeline
Escrow Assistant
Title First Agency
10.2021 - 06.2022
Loan Shipping Specialist
Northpointe Bank
01.2021 - 04.2021
Commercial Insurance Liasion
Farmers Insurance Group
03.2020 - 01.2021
Maintenance Coordinator
Realico, Inc.
05.2005 - 02.2020
High School Diploma -
Ottawa Hills High School