Steve Villarreal
Restaurant Management (Operating Partner)
Prosper,TX
Summary
Experienced Restaurant Operating Partner with successful history of increasing profits, acquiring new business and building a satisfied base of loyal customers. Self driven, results oriented, loyal leader operating a high-volume, ($4.5 million dollar) restaurant. Bringing high energy extensive experience in marketing, sales and operational leadership from over 10 years in Industry.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Operating Partner
Whataburger Restaurants
Frisco, TX
08.2017 - Current
- Manage effective customer service and quality assurance programs to protect business reputation.
- Determined appropriate financial goals and administered budgets to control expenses.
- Chaired Management meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Recruited and hired qualified candidates to fill vacancies.
- Set and implemented promotional strategies to drive business growth.
- Worked with leadership to strategize and introduce office initiatives.
- Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
General Manager of Operations
Whataburger Restaurants
Corpus Christi, TX
10.2014 - 08.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Improved productivity while reducing staffing and operational costs by 4%.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Restaurant Manager
Whataburger Restaurants
Corpus Christi, TX
02.2010 - 06.2014
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
Team Member
Whataburger Restaurants
Corpus Christi, TX
02.2008 - 02.2010
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Resolved issues quickly to maintain productivity goals.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Robstown High School
08.2004 - 05.2008
Skills
Promotional planning
Business Development
Business planning
Financial Management
Staff Management
Sales and marketing
Accomplishments
- One Family Member Satisfaction Award
- Nit Single Day Sales Record
- Nit Week Sales Record
- Nit Annual Sales Record
- Consecutive 100% Health Inspections
- Recipient of city of Frisco's Mayor business award
Timeline
Operating Partner
Whataburger Restaurants
08.2017 - Current
General Manager of Operations
Whataburger Restaurants
10.2014 - 08.2017
Restaurant Manager
Whataburger Restaurants
02.2010 - 06.2014
Team Member
Whataburger Restaurants
02.2008 - 02.2010
High School Diploma -
Robstown High School
08.2004 - 05.2008