Toni Fox
Edna
Summary
Operating partner with proven track record in driving business growth and operational excellence. Skilled in strategic planning, financial management, and optimizing processes. Strong focus on team collaboration and delivering measurable results. Adaptable leader known for reliability and effective problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
Operating Partner
Whataburguer
Cuero, TX
05.2017 - Current
- Streamlined operational workflows to enhance service efficiency and customer satisfaction.
- Led cross-functional teams to implement strategic initiatives, resulting in improved operational performance.
- Developed training programs for new staff, boosting team productivity and retention rates.
- Analyzed sales data to identify trends, informing inventory management and marketing strategies.
- Oversaw daily restaurant operations, ensuring adherence to quality standards and regulatory compliance.
- Implemented cost-control measures that optimized resource allocation without sacrificing service quality.
- Cultivated relationships with vendors to negotiate favorable terms and ensure timely supply delivery.
- Monitored employee performance, providing constructive feedback and facilitating professional development opportunities.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Set and implemented promotional strategies to drive business growth.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Recruited and hired qualified candidates to fill vacancies.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Collaborated with various departments to align operations with overall business objectives.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Determined appropriate financial goals and administered budgets to control expenses.
- Developed and implemented comprehensive training programs for staff, resulting in improved productivity levels.
- Evaluated risk factors within the organization''s operations developing contingency plans for unforeseen circumstances.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Prepared and presented reports on status of projects and initiatives.
- Developed and implemented strategies to enhance partner relations.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Rogers Heritage High School
Rogers, AR05-2012
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Team development
- Organizational development
- Team bonding
- Performance improvement
- Revenue growth
- Compliance
- Cost reduction
- Facilities management
- Regulatory compliance
- Human resources management
- Promotional planning
- Innovation management
- Promotional sales
- Financial control management
- Customer relationship building
- Client relationship management
- Conflict resolution
- Recruitment and hiring
- Operations management
- Strategic planning
- Sales strategy development
- Data analysis
- Administrative management
- Marketing knowledge
- Teamwork
- Customer service
Accomplishments
- Supervised team of 43 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized company wide for a Home Town Pride award.
Timeline
Operating Partner
Whataburguer
05.2017 - Current
High School Diploma -
Rogers Heritage High School