Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Avila

San Antonio,TX

Summary

Results-driven Credit Services Representative with a track record of excelling in fast-paced environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

Overview

8
8
years of professional experience

Work History

Credit Services Representative

Citibank
08.2023 - Current
  • Provides Member service by acknowledging the Member
  • Identifying their needs
  • Resolving issues and concerns
  • Promoting the Company's products and services

Police Communications Call Taker

San Antonio Police Department
05.2022 - 10.2022
  • Answers the 911 universal emergency telephone number in the Police Department
  • Determines the nature of the emergency, enters necessary information into the computer system and routes the data to the Police Dispatchers
  • Maintains a calm response to all emergency situations

General Warehouse Associate

TJMAXX Distribution Center
10.2021 - 04.2022
  • Inspecting all stock for damages and keeping records of damages
  • Preparing orders for shipment
  • Receiving, processing, labeling and storing incoming inventory
  • Organizing warehouse space

Medical Receptionist

Almouie Pediatrics
03.2021 - 08.2021
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Processed patient payments and scanned identification and insurance cards
  • Delivered high-quality administrative and customer service to sustain patient and work flows

Guest Service Representative

Eilan Hotel & Spa
09.2020 - 03.2021
  • Developed vast knowledge of the local area to provide guests with information about dining options, arts, culture and other entertainment
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions

Team Member

Bill Miller Bar-B-Q
08.2017 - 10.2019
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations

Education

High School Diploma -

McCollum High School
San Antonio, TX
06.2019

Skills

  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Records maintenance
  • Problem resolution
  • Basic math
  • Technologically savvy
  • Leadership
  • Reliable and trustworthy
  • Conflict resolution

Timeline

Credit Services Representative

Citibank
08.2023 - Current

Police Communications Call Taker

San Antonio Police Department
05.2022 - 10.2022

General Warehouse Associate

TJMAXX Distribution Center
10.2021 - 04.2022

Medical Receptionist

Almouie Pediatrics
03.2021 - 08.2021

Guest Service Representative

Eilan Hotel & Spa
09.2020 - 03.2021

Team Member

Bill Miller Bar-B-Q
08.2017 - 10.2019

High School Diploma -

McCollum High School

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Isabella Avila