Summary
Overview
Work History
Education
Skills
Timeline
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Eva Nicholson

Concord,NC

Summary

Enthusiastic about helping patients get necessary medical support by reviewing diagnoses and referring patients accordingly, obtaining authorizations, scheduling and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Services Representative III

Novant Health, Inc
Concord, North Carolina
04.2021 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Used EPIC Software to schedule appointments.
  • Scheduled all appointments for all 6 providers
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Reviewed and processed incoming referrals for patients and scheduled initial appointment based on diagnosis according to DSM and CPT codes
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Medical Unit Receptionist

Novant Healthcare- Presbyterian Medical Center
Charlotte, NC
03.2019 - 12.2020
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered all call bells from patients on 36 bed unit.
  • Informed family members if updates on their loved ones. This was COVID-19 intermediate care unit.
  • Monitored all tele monitors and took action, when needed.

Administrative Assistant

Rowan-Cabarrus Community College
Salisbury, NC
05.2017 - 03.2019
  • Worked directly with President of college
  • Answered over 100 calls per shift, multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Guest Service Representative II

Novant Health, Inc
Salisbury, NC
01.2016 - 03.2019
  • Greeted visitors upon arrival, offered assistance and answered questions to assist guests with loved ones
  • Escorted every visitor to patient's room when needed.
  • Supplied support and resources to families who's loved ones were in ICU. Supplied support food trays and comfort supplies when needed
  • Responsible for scheduling and managed calendar for all meeting room events, such as education, outside events and administrative needs for hospital (Rowan Medical Center).
  • Updated family on surgery flow and facilitated communication between medical staff and family
  • Performed hourly checks on families in ICU and Intermediate ICU units
  • Increased patient/ family support
  • Delivered above-and-beyond service to guests of patients

Education

Master of Arts - Master in Counseling

University of Mount Olive
Mount Olive, NC
12.2024

Bachelor of Arts - Psychology

University of Mount Olive
Mount Olive, NC
12.2021

Associate of Arts - Psychology

Rowan-Cabarrus Community College
Salisbury, NC
05.2019

Skills

  • Patient Needs Assessment and Referral
  • Evaluating Quality of Care
  • Patient Confidentiality and Data Security
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Knowledge of Community Services and Programs
  • Caring and Empathetic
  • Insurance Verification
  • Appointment Confirmation
  • Patient Engagement
  • Registration and Scheduling
  • Referral Verification

Timeline

Patient Services Representative III

Novant Health, Inc
04.2021 - Current

Medical Unit Receptionist

Novant Healthcare- Presbyterian Medical Center
03.2019 - 12.2020

Administrative Assistant

Rowan-Cabarrus Community College
05.2017 - 03.2019

Guest Service Representative II

Novant Health, Inc
01.2016 - 03.2019

Master of Arts - Master in Counseling

University of Mount Olive

Bachelor of Arts - Psychology

University of Mount Olive

Associate of Arts - Psychology

Rowan-Cabarrus Community College

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Eva Nicholson