Summary
Overview
Work History
Education
Skills
Timeline
Generic

MYAT PANN PHUE

Daly City,CA

Summary

  • 9+ months of experience in customer service as Server and Bartender at AF Lounger
  • 1.5+ years of experience in demand management and AD SLA management
  • 4+ years of experience in ongoing development and major and minor release in Financial,
    Approval Management, B2B related area, etc.,
  • Experience in Agile and Scrum master
  • Experience working in cross-functional teams and across a matrix environment.
  • Proven experience in project management, vendor management, driving change and leading
    team.
  • Can do attitude and efficient communications both English and Myanmar

Overview

7
7
years of professional experience

Work History

Server and Bartender

Airst
03.2024 - Current

Server and Bartender at AF Lounge

IT Demand Manager

Tech Mahindra
07.2022 - 01.2024

Work with customer demand management team and AD development team to support:

  • Develop and conduct high-level corporate project plan including scheduling, resource planning, to ensure synchronization of related project activities with other groups, time frame and resource utilization as per determined.
  • Facilitating communication between project teams and stakeholders to keep them informed about project progress, milestones, and any changes.
  • Validate and review the related project activity artifact document for auditing.
  • Ensure project team in project implementation to deliver and meet the agreed-upon service level targets according to the defined service level agreements (SLAs)
  • Track and monitor closely the E2E project delivery not to impact monthly SLA reporting.
  • Coordinate and issue vendor work order effort and review for invoice approval.
  • Provide and validate the reported monthly resource effort timesheet and over time effort.

IT Development and Delivery

Telenor Myanmar
08.2017 - 05.2022

Work with Financial Services team and Business Services team to support:

  • Perform Business Analysis activities including but not limited to requirement gathering, requirement analysis, business requirement specification, functional requirement specification.
  • Constant Supervision of the project, including status reports, resource negotiation and escalation communication
  • Develop end to end project plan including but not limited to project charter, work breakdown structure, timeline, resource, risk, communication plan.
  • Execute delivery of the projects as per the plan while tracking project progress regularly, take appropriate action to address the issues and communicate the status to all stakeholders
    regularly.
  • Ensure effective communication with all stakeholders such as business users, different vendors, technical experts, and subject matter experts.
  • Coordinate and negotiate with vendors/partners, to ensure alignment with initial agreement as well as optimal benefit for the company.
  • Provide inputs and participate to support test scenario development and facilitate user acceptance testing (UAT) activities, to ensure that the solutions are developed according to predefined specifications to meet requirements of the different IT projects and programs.
  • Support other relevant functions by providing general advice and information on business and technical preconditions and processes, to ensure alignment of project delivery with business
    requirements.
  • Perform planning, tracking, and monitoring of project resources for different IT projects.
  • Be accountable for other certain works as assigned from immediate superior level.

Education

Bachelor of Engineering - Computer Engineering

University of Technology (Yadanarpon Cyber City)
Pyin Oo Lwin, Myanmar
02-2017

Skills

  • Customer service
  • Multitasking
  • Excellent communication
  • Inter-personal Skill
  • Proactive

Timeline

Server and Bartender

Airst
03.2024 - Current

IT Demand Manager

Tech Mahindra
07.2022 - 01.2024

IT Development and Delivery

Telenor Myanmar
08.2017 - 05.2022

Bachelor of Engineering - Computer Engineering

University of Technology (Yadanarpon Cyber City)
MYAT PANN PHUE