9+ months of experience in customer service as Server and Bartender at AF Lounger
1.5+ years of experience in demand management and AD SLA management
4+ years of experience in ongoing development and major and minor release in Financial,
Approval Management, B2B related area, etc.,
Experience in Agile and Scrum master
Experience working in cross-functional teams and across a matrix environment.
Proven experience in project management, vendor management, driving change and leading
team.
Can do attitude and efficient communications both English and Myanmar
Overview
7
7
years of professional experience
Work History
Server and Bartender
Airst
03.2024 - Current
Server and Bartender at AF Lounge
IT Demand Manager
Tech Mahindra
07.2022 - 01.2024
Work with customer demand management team and AD development team to support:
Develop and conduct high-level corporate project plan including scheduling, resource planning, to ensure synchronization of related project activities with other groups, time frame and resource utilization as per determined.
Facilitating communication between project teams and stakeholders to keep them informed about project progress, milestones, and any changes.
Validate and review the related project activity artifact document for auditing.
Ensure project team in project implementation to deliver and meet the agreed-upon service level targets according to the defined service level agreements (SLAs)
Track and monitor closely the E2E project delivery not to impact monthly SLA reporting.
Coordinate and issue vendor work order effort and review for invoice approval.
Provide and validate the reported monthly resource effort timesheet and over time effort.
IT Development and Delivery
Telenor Myanmar
08.2017 - 05.2022
Work with Financial Services team and Business Services team to support:
Perform Business Analysis activities including but not limited to requirement gathering, requirement analysis, business requirement specification, functional requirement specification.
Constant Supervision of the project, including status reports, resource negotiation and escalation communication
Develop end to end project plan including but not limited to project charter, work breakdown structure, timeline, resource, risk, communication plan.
Execute delivery of the projects as per the plan while tracking project progress regularly, take appropriate action to address the issues and communicate the status to all stakeholders
regularly.
Ensure effective communication with all stakeholders such as business users, different vendors, technical experts, and subject matter experts.
Coordinate and negotiate with vendors/partners, to ensure alignment with initial agreement as well as optimal benefit for the company.
Provide inputs and participate to support test scenario development and facilitate user acceptance testing (UAT) activities, to ensure that the solutions are developed according to predefined specifications to meet requirements of the different IT projects and programs.
Support other relevant functions by providing general advice and information on business and technical preconditions and processes, to ensure alignment of project delivery with business
requirements.
Perform planning, tracking, and monitoring of project resources for different IT projects.
Be accountable for other certain works as assigned from immediate superior level.
Education
Bachelor of Engineering - Computer Engineering
University of Technology (Yadanarpon Cyber City)
Pyin Oo Lwin, Myanmar
02-2017
Skills
Customer service
Multitasking
Excellent communication
Inter-personal Skill
Proactive
Timeline
Server and Bartender
Airst
03.2024 - Current
IT Demand Manager
Tech Mahindra
07.2022 - 01.2024
IT Development and Delivery
Telenor Myanmar
08.2017 - 05.2022
Bachelor of Engineering - Computer Engineering
University of Technology (Yadanarpon Cyber City)
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