Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shiloh Wright

Fullerton,CA

Summary

Dynamic Retail Sales Associate with proven expertise in customer service and teamwork, honed at Aeropostale and JCPenney. Excelled in upselling, driving a significant increase in credit card applications, and fostering positive customer experiences. Skilled in multitasking and communication, adept at enhancing store performance and customer satisfaction through strategic problem resolution and organizational skills.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Aeropostale
07.2024 - Current
  • Monitored customer security, escalated issues to management, and contributed to loss prevention efforts by reporting suspicious activities.
  • Opened, stocked, and merchandised products, ensuring visually appealing displays and clear labeling for optimal sales and promotions.
  • Engaged with customers to identify needs, offer personalized recommendations, and foster a positive shopping environment.
  • Managed cash register, processed transactions accurately, handled returns/exchanges, and ensured adherence to store policies.
  • Collaborated with team to meet sales goals, promote special offers, and enhance store appearance through strategic merchandising and cleanliness.
  • Assisted customers with locating items, joining reward programs, and promoted sales through upselling and boosting awareness of store events and promotions.

Retail Sales Associate

JCPenney
11.2023 - 01.2024
  • Processed cash, card, and check transactions efficiently, minimizing wait times and ensuring smooth checkout experiences.
  • Exceeded targets for credit card applications, donations, and product promotions to drive store performance.
  • Recommended complementary purchases to customers, increasing revenue through upselling.
  • Prioritized customer assistance over routine tasks, building strong rapport and delivering exceptional service.
  • Used in-store systems to locate inventory and place special orders, meeting customer needs quickly.
  • Answered customer questions about store policies and concerns, providing energetic and above-and-beyond service both in-store and by phone.

Education

Business Administration

California State University, Fullerton
Fullerton, CA
05-2027

High School Diploma -

John Marshall High School
Los Angeles
06-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Decision-making
  • Problem resolution

Accomplishments

  • Played a key role in helping my store achieve the #1 ranking in the district for donations.
  • Maintained top performance in email accuracy, achieving the highest rates across all employees for several consecutive weeks.

Timeline

Retail Sales Associate

Aeropostale
07.2024 - Current

Retail Sales Associate

JCPenney
11.2023 - 01.2024

Business Administration

California State University, Fullerton

High School Diploma -

John Marshall High School

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Shiloh Wright