MARISSA DUANE

• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Responsible for support to staff with reviewing cases and providing referrals, knowledge and understand of child abuse and neglect.
• Work conjunctively with other agencies to reach a common goal of providing support to the community and investigating child abuse and neglect.
• Complete on-call shift to include overnight and weekend shifts.

• Interviewed subjects, targets and witnesses for information verification and corroboration.
• Trained and mentored incoming investigators and worked with Supervisors to identify skills, problem areas and opportunities for staff development and improvement.
• Evaluate families, assess their needs and implement action plans Connect families to resources based on circumstantial needs
• Manage high case load keeping timeframes and deadlines.

• Motivated team to maintain upbeat energy while completing responsibilities.
• Responded to patrons via telephone and answered inquiries accordingly. Provided exceptional service to high volume of daily customers. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Assisted individuals through criminal justice process, providing information and support including financial and emotional impact debriefing.
• Promoted understanding of court process and justice system to Clients Utilized case management and advocacy skills by accompanying crime victims to court proceedings Provided information and referrals to various local community resources

• Motivated team to maintain upbeat energy while completing responsibilities.
• Responded to patrons in person and via phone to complete orders and insure timely assistance

Solved guests issues and made suggestions to provide optimal satisfaction.

Received recognition for exceeding sales multiple weekends in a row.