HERSHILA RAMAN GOVAN

• Nanny and baby sitting for private individuals, in the Dallas Area

• For early childhood development for infant, toddlers, Pre k and Pre schoolers for Temple Emmanuel and temp agency for various schools in the Dallas area Lyft and UBER in the Dallas area for 4 years
• Communicating with passengers to be picked up and dropped off
• Communicating with food chain stores for meals to be picked up and dropped off for UBER customers
• Driver for Zum picking and dropping of kids from and to school from January 2020 till schools closed in March 2020

• Assist in any way possible and safe handover of unaccompanied minors to their relevant flights
• Assist in anyway possible wheelchair passengers safely on route to their relevant destination flight or baggage claim

• Assist with dispatch calls and flight information for American Airline passenger assistance
• Handing of and collection of working apparatice used for communication channel between dispatch and agents
• Imputing of times of clock in and clock out of the agents
• Adhoc duties for managers, for Cabin crew agents - Airserv Corporation, Dallas Fort Worth Airport – Texas USA
• Monitor and assist new and existing cabin crew agents on their ongoing and continous work related testing on the computer
• Assist cabin crew agents on the computer with any computer related issues while working on their tests.

• Coordinate in terms of legislation, cleansing by-laws, service level agreement, and service standards
• Collection of waste, viable recycling, dumping and littering
• Assist and advise Depot Manager about new technology
• Area and staff supervision
• All resources (staff, fleet and equipment) used optimally in the area
• Lane flushing and street sweeping optimal productivity on a daily basis
• Make necessary corrections if required
• Identify where dumping has occurrs frequently
• Have “No Dumping” signs erected, if necessary
• Deal with complaints, marketing and public relations, telephonicly, electronicly and in person quickly and efficiently
• Liaise with councillors, directorates, members of the public and corporate
• Supervise staff and manage performance through the performance management system
• Comply with internal staff reqgulations and HR related legislation
• Provide on going training and development, and determine staff training needs
• Motivate, Counsel and discipline team
• Increased efficiency and productivity
• Staff development aligned with future skills and capacity requirements.

• Canvassing potential new customers, growing Pikitup commercial customer base and set up appointment
• Access the waste service needed for business customers and offer the service accordingly
• Responsible for meeting sales targets set by the heads of regional/corporate marketing
• Servicing existing customers with the objectives of retaining them
• Ensure that relevant correspondence is sent to customers
• Assist with the cleaning up of commercial database
• Month-end and quarterly reports
• Stats for CPI of the sales consultants
• Assisting the manager to create PowerPoint presentations for meetings
• Allocate cash on a daily basis to the relevant accounts
• Preparing weekly reports on outstanding accounts, cash received and accounts to be handed over to attorneys
• Calling clients in arrears
• Preparing reconciliations of clients accounts
• Analysing outstanding debts and recommending corrective measures that should be taken
• Issuing final notices for overdue accounts
• Affording clients the opportunity to make arrangements to settle their debts
• Preparing adjustment on client accounts and payment transfers
• Billing of automated 240L, 85L BIN charges, process bulk container and unsound food service orders
• Refunds
• Cancellations of services and change request forms
• Transfer of ownership on client’s account and capturing clearance figures when properties are sold
• Manual tax invoicing
• Calculate, prepare and process credit notes on the sysytem
• Send monthly account statements to clients
• Change master data of customers
• Handling and follow up on queries
• Data Cleaning – Pikitup Johannesburg, Correct the billing information and adjust master data of clients from bin census reports
• Contacting clients if any discrepancies with information on the report and the billing information
• Outgoing calls to various employers or HR officials
• Also liasing with departments internally
• Verifying applicants employment details.

• Switchboard operation and calls screening in the most polite and professional manner
• Route calls and mail to relevant personnel
• Offer tea and coffee to visitors waiting
• Typing of letter correspondence of donations received
• Management of reception area
• Coodinating technical management of computers and telelphones.

• Director – Impact For Christ Johannesburg SA
• Coordinate meetings
• Banking
• Public relations
• Administration,call and diary management
• Running erands
• First national Bank of SA
• Assist business clients with the Electronic banking system (CAMS) with any errors they encounter for salary payments, third party payments
• Also stay up to date with new and revised system
• Assist step by step until the payment is reflected as complete

customer service pickup ups and drop offs

customer service pickups and drop offs