Jeremi Suski

• Oversaw development and implementation of JAMF PRO device management with heavy focus on security and compliance.
• Built zero-touch deployment process with alignment of transition to Okta identity.
• Installed, configured, tested and maintained operating systems, application software and system management tools to prepare organization to move to macOS 12 - Monterey.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Took ownership of Mobile Iron mobile management to work through security and compliance.
• Participated in system development life cycle from requirements analysis through system implementation.
• Provided 3rd level technical support and troubleshooting to internal clients along with building documentation and facilitated knowledge shares to other support teams.

Architecture, configuration, and implementation of JAMF device management. To bring a wealth of knowledge and expertise of JAMF Pro and Apple devices to Walgreens Corporate, ensuring security and management of Mac assets globally throughout the project rollout.

• Implement JAMF device management to secure over 2000 Mac assets globally
• Integrate JAMF Pro with SSO solution to meet identity requirements
  
• Integrate Azure with JAMF to leverage Microsoft’s conditional access policies and reduce VPN traffic
• Automate device setup utilizing JAMF’s Zero Touch capabilities and replace legacy imaging system to add efficiency across IT
• Mentor and train EUC team members to enable and better support Mac devices

Ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. Achieved by monitoring, documenting, supporting, and optimizing all cloud infrastructure and associated operating systems. Proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. Lead project teams with technical issues in the Initiation and Planning phases of projects. This includes research & development; technical analysis and design; and support of operations staff in executing, testing and solution roll-out. Provide mentorship and guidance to the IT System Engineers and Support Staff.

Accomplishments:

• Integrations of multiple acquired organizations
• Office 365 Global Administration | Configuration
• SharePoint Administration | Configuration
• Development of Zero Touch Asset Procurement using JAMF & InTune
• Business Process Documentation & Change Management

Skilled technical engineer with experience supporting infrastructure and end user computing for internal departments of a majority remotely based organization as well a a small group of on-site. Deploy, maintain, analyze, and troubleshoot Mac computer systems as well as manage the device management solution JAMF. Create and document IT processes and evaluate current systems to drive organizational efficiency. Administrate, support, and maintain user account information including rights, security and systems groups. Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Accomplishments:

• Managed Mac Deployment Project - Windows to Mac Transition
• Configured JAMF Device Management Platform
• SAP SuccessFactors Administration
• Acquired Apple Certified Support Professional Certificate

A technical specialist who works with clients across all kinds of businesses and industries under a managed service provider model. Primarily providing advice on incorporating and integrating information technology systems to increase commercial efficiency and improve processes, service delivery, customer relationships, capital expenditure and above all, bridge between users and the technical team. While understanding both client requirements, and business investments, prepare specifications on I.T. infrastructure and facilitate and monitor system implementation, completing the necessary documentation and supervising clients through their full technology life span.

Accomplishments:

• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, backups, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Secure networks by developing network access, monitoring, control, and evaluation; maintaining documentation.
• End user creation, maintenance, and management. 

Oversee development, production, and implementation aspects of the digital interactive projects. Directly communicate and facilitate communication with outside vendors, internal design, and development teams, as well as the client. Essential function skills to effectively and efficiently manage internal resources, external resources as well as budgets and timelines. Provide onsite technical field services. Work in parallel with IT team to support internal office infrastructure and be able to anticipate technical and project barriers and adjust approach based on research and experience.

Accomplishments:

• Execute multiple interactive media projects with flawless results.
• Development of 3D virtual reality booth walk through program.
• Improve internal process, creating efficiency in department performance.

As an Apple Genius, provided solutions to clients in need of hardware or software technical support for all Apple systems. Perform data migrations from PC to Mac and Mac to Mac systems. Provide excellent customer focused service for advanced software troubleshooting and Mac system hardware repairs.

Accomplishments:

• macOS X Certified
• iOS Mobile Device Certified
• Apple Certified Mac Technician (ACMT)
• Employee Development Training and Team Leadership