- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in Soccer, Running and Lifting
- Gym Workouts
- High-Intensity Interval Training
Braelyn Brennan
Jackson
Summary
Dedicated manager with expertise in customer service, team leadership, and task delegation. Proven track record in enhancing customer experiences and streamlining operations to drive efficiency and satisfaction.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Proven skills in customer service, team leadership, and decision-making. Achieved significant improvements in operational efficiency and customer satisfaction through effective task delegation and CRM strategies.
Overview
6
6
years of professional experience
Work History
Manager/Food Server
Downtown Treatery
Jackson, Ohio
01.2020 - Current
- Led team in daily operations to ensure high-quality customer service and product consistency.
- Implemented efficient inventory management systems, reducing waste and optimizing stock levels.
- Developed training programs for new staff, enhancing onboarding experience and operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained staff members on use of POS system.
Video Broadcaster
Total Media
Jackson, Ohio
08.2025 - 05.2026
- Produced engaging content for live broadcasts, enhancing viewer engagement and retention for sporting events.
- Conducted interviews with industry experts, providing insightful commentary and analysis.
- Collaborated with production teams to ensure seamless execution of live events and segments.
- Coordinated live remote broadcasts, ensuring smooth transitions between studio and on-location reporting.
- Delivered high-quality reporting, commentary and analysis on both on-air and off-air environments.
- Collaborated with production team to develop visually compelling graphics, enhancing overall presentation quality.
Server
Michaels Ice Cream
Jackson, Ohio
06.2024 - 08.2025
- Streamlined order processing by implementing effective communication techniques with kitchen staff.
- Resolved customer inquiries promptly, enhancing overall dining experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Jackson High School
Jackson, Ohio05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Customer relationship management (CRM)
Interests
Timeline
Video Broadcaster
Total Media
08.2025 - 05.2026
Server
Michaels Ice Cream
06.2024 - 08.2025
Manager/Food Server
Downtown Treatery
01.2020 - Current
High School Diploma -
Jackson High School