Samuel Sulbaran
Lomita,CA
Summary
Active management professional offering great team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in Managing Restaurant sales strategies and trends, as well as big events breakdown and organization
Overview
9
9
years of professional experience
Work History
Floor Manager /Food Server
La Bocca Felice
10.2020 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 15 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Checking employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Scardinos
08.2018 - 10.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Avenue Italy
09.2015 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Arts - Music Technology
Los Angeles Harbor College
Wilmington, CA07.2020
Associate of Arts - Music Education
Los Angeles Harbor College
Wilmington, CA07.2020
Skills
- Employee Management
- Customer Relations
- POS Systems
- Bilingual (English-Spanish)
- Sales Orders
- Customer Service
- Sales expertise
- Performance Improvements
- Scheduling and Planning
- Decision-Making
Timeline
Floor Manager /Food Server
La Bocca Felice
10.2020 - Current
Server
Scardinos
08.2018 - 10.2020
Server
Avenue Italy
09.2015 - 07.2018
Associate of Arts - Music Technology
Los Angeles Harbor College
Associate of Arts - Music Education
Los Angeles Harbor College
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