Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Keen

Deerfield Beach,Florida

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

14
14
years of professional experience

Work History

Transporter/Administration Assistant

TLC Rides
Pompano Beach, FL
10.2021 - Current
  • Record expenses and maintain accounting records.
  • Plan, organize and render care for patients within an assigned area.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepare weekly employee work schedules for team members.
  • Respond to emails and create schedule pickups.


Supervisor

Costco
Pompano Beach, FL
10.2014 - 01.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Administrative Assistant

Diamond Tech
Deerfield Beach, FL
06.2011 - 09.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Waitress

Seminole Hard Rock Casino
Hollywood, FL
01.2009 - 08.2011
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspect the ID of patrons to ensure minimum age requirements for consumption of alcoholic beverages.
  • Handled cash, bus tables and input orders.

Education

Medical Assisiant Certificate - Medical Assistant

Everest College
Pompano Beach, FL
06.2009

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL
06.2001

Skills

  • Multitasking and Time Management
  • Strong Organizational Skills
  • Document and File Management
  • Supply Inventory Control
  • Confidentiality and Data Protection
  • Office Equipment Operation
  • Efficient Precision
  • Administrative Procedures
  • Reliable and Punctual
  • Friendly Demeanor

Timeline

Transporter/Administration Assistant

TLC Rides
10.2021 - Current

Supervisor

Costco
10.2014 - 01.2022

Administrative Assistant

Diamond Tech
06.2011 - 09.2014

Waitress

Seminole Hard Rock Casino
01.2009 - 08.2011

Medical Assisiant Certificate - Medical Assistant

Everest College

High School Diploma -

Deerfield Beach High School

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Jessica Keen