Lukas Dobe
New Boston,NH
Summary
Nine years of intimate customer service experience. Spent every day working in the customers' house, developing personal reputation and customized experience with clientele. Excellent problem solver, willing to go the extra mile to ensure client satisfaction. Motivated and hard working, taking pride in the work that is done. Outgoing, friendly and energetic personality, comfortable in competitive and intense situations. Competent, goal-oriented and well spoken, as well as effective communicator. Prides himself in a job well done and committed to an exceptional customer experience for every client. Authentic and skilled sales ability, regularly sold utility repairs and other modifications during services and installs at every call.
Overview
7
7
years of professional experience
Work History
Installer and Customer Service Representative
Eastern Shores Appliances
Tilton, NH
12.2021 - Current
- Provided empathetic and exemplary customer service to customers, often in their homes and in high pressure situations, in order to fulfill the client's needs and maintain the reputation of our business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Installer and Customer Service Representative
MJS Electrical Services
Hooksett, NH
01.2015 - 11.2021
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating across nationwide XPO Logistics delivery teams from 2014 onward.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
Mechanical Training - Gas Fitting Mechanical Training
Industrial Training Service
Murray, KY06.2019
GED -
New Hampshire Home High School
Concord, NH06.2016
Skills
- Creative Problem Solving
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Upselling Products and Services
- Patient and Empathetic
- Social Selling and Authenticity
- Ethical and Honest
- Customer Relationship Management Tool Skills
- Calm and Professional Under Pressure
- Advanced Computer Skills
- Excellent Attention to Detail
- Confident Presentation Skills
- Authentic Sales Expertise
- Account Management
- Cross-Selling Products and Services
- Courteous with Strong Service Mindset
- Proficient in Social Media Outlets
- Point Of Sale Operation
- Quick Learner
- Public Speaking and Presentation Skills
- Community Oriented
- Time Management Skills
- Well Spoken and Punctual
Timeline
Installer and Customer Service Representative
Eastern Shores Appliances
12.2021 - Current
Installer and Customer Service Representative
MJS Electrical Services
01.2015 - 11.2021
Mechanical Training - Gas Fitting Mechanical Training
Industrial Training Service
GED -
New Hampshire Home High School