Monica Bryant
Arlington
Summary
Attentive postal lead with over 25 years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations, with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
29
29
years of professional experience
Work History
Postal Lead
Venture Encoding
07.1999 - 12.2024
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postage meters, mail sealers and labeling machines.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Box Office Supervisor
AMC Movie Theater
12.1995 - 10.1999
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Greeted over 1000's customers per day and determined best approach to provide optimal service.
- Created and maintained reports of sold tickets and payments received.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Sam Houston
Arlington, TX05-1995
Skills
- Postal lead
- Barcode scanning
- Pallet jack use
- Delivery scheduling
- Teamwork and cooperation
- Quality assurance testing
- Safety procedures
- Package handling
- Receiving procedures
- Data entry
- Shipment tracking
Accomplishments
Forth Worth Postal Customer Council Membership 2023
Timeline
Postal Lead
Venture Encoding
07.1999 - 12.2024
Box Office Supervisor
AMC Movie Theater
12.1995 - 10.1999
High School Diploma -
Sam Houston
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