Melba Hernandez Diaz
Miami,FL
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in a variety of massage treatments. Positive, enthusiastic, and energetic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Massage Therapist
Exhale
Miami, FL
03.2018 - 10.2024
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Promoted additional services and products available at the spa to increase revenue stream.
- Attended continuing education classes regularly to stay current on best practices in the field.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Developed individualized treatment plans based on client assessments and preferences.
- Kept abreast of industry trends by reading trade magazines and attending seminars or workshops related to massage therapy.
Massage Therapist
Exhale Epic
Miami, FL
01.2012 - 03.2018
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care, such as stretching exercises or lifestyle changes, that could enhance the effects of the massage.
- Educated clients on proper post-treatment care, such as stretching exercises or lifestyle changes, that could enhance the effects of the massage.
- Developed individualized treatment plans based on client assessments and preferences.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points, and energy healing techniques in treatments.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Promoted additional services and products available at the spa to increase revenue stream.
- Collaborated with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.
Education
Associate of Science - Massage Therapy
The Praxis Institute
Miami, FL10-2011
Skills
- Strong manual dexterity
- Understanding of body signals
- Reflective listening
- Body Mechanics
- Physical power
- Understands spa services
- Swedish Massage
- Stress management techniques
- Customer Needs Assessment
- Social skills
- Massage Therapy
- Sports Massage
- Deep Tissue Massage
Certification
- Sport Massage
- Deep Tissue
- Neuromuscular Therapies
- Manual Lymph Drainage
Languages
Spanish
Native language
Spanish
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Massage Therapist
Exhale
03.2018 - 10.2024
Massage Therapist
Exhale Epic
01.2012 - 03.2018
Associate of Science - Massage Therapy
The Praxis Institute
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