Angela Langlee
Colorado springs,CO
Summary
Skilled in survey administration and delivering exceptional customer service, I leveraged these abilities at Luce Research to enhance data collection and client satisfaction. My expertise in data entry and fostering positive guest experiences at Walmart showcases my ability to blend technical skills with interpersonal aptitude, driving project success and customer loyalty.
Overview
20
20
years of professional experience
Work History
Research Interviewer
Luce Research
07.2018 - Current
- Conducted telephone interviews of general population to collect data for [Type] studies.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Coded data from participant interviews.
- Maintained confidentiality of customer information and company procedures.
People Greeter/Phone Operator
Walmart
03.2005 - 04.2018
- Cleared front entry area of trash and debris and directed customers.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Maintained clean, organized environments for presentable front-of-house areas.
- Retained knowledge of promotions, products and services for informative customer advice.
- Recommended products and services to customers based on personalized needs.
Education
Associate of Arts - Business
Pikes Peak Community College
Colorado Springs, COHigh School Diploma -
Pine Creek High School
Colorado Springs, CO05-2003
Skills
- Survey administration
- Recordkeeping
- Sampling techniques
- Administering interviews
- Data entry
- Interview techniques
- Data verification
- Customer service and assistance
- Data collection
- Typing and written communication
- Confidential data protection
- Inbound and outbound calls
- Telephone etiquette
- Following direction
Timeline
Research Interviewer
Luce Research
07.2018 - Current
People Greeter/Phone Operator
Walmart
03.2005 - 04.2018
Associate of Arts - Business
Pikes Peak Community College
High School Diploma -
Pine Creek High School
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