Caasi Winfield
Evansville,IN
Summary
Detail-oriented professional with 10+ years of client support and administrative coordination experience, skilled in documentation accuracy, case handling, and regulatory compliance. Experienced in managing confidential records, researching inquiries, and processing high-volume client interactions in fast-paced environments. Adept at working within internal systems, fax/scan workflows, and following established procedures with precision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Assistant / Client Support
BoldAge PACE
03.2025 - Current
- Provide client support while maintaining detailed care documentation.
- Manage sensitive information with confidentiality and accuracy.
- Communicate efficiently with internal staff to resolve inquiries.
- Handled high client interaction volume while maintaining accuracy and professionalism.
Certified Home Health Aide / Client Documentation Support
Help at Home
01.2024 - 03.2025
- Supported high-volume client needs with strong attention to detail.
- Processed documentation, including faxed/scanned records and electronic entries.
- Ensured compliance with internal procedures and confidentiality standards.
- Managed frequent incoming communication and responded to client inquiries efficiently.
Caregiver / Administrative Support
Comfort Keepers
09.2022 - 01.2024
- Assisted clients while maintaining routine logs and support documentation.
- Handled client inquiries and coordinated with support teams.
- Maintained accuracy in reporting and daily task documentation.
Care Coordinator / Administrative Support
ProRehab Physical Therapy
07.2022 - 09.2022
- Coordinated patient scheduling and managed intake documentation.
- Handled data entry, insurance verification, and confidential client records.
- Provided front-office support within fast-paced administrative systems.
Chiropractic Assistant / Records Support
Dickinson Family Chiropractic
09.2019 - 05.2021
- Managed medical records, scanned documentation, and maintained file accuracy.
- Assisted patients while supporting front-desk administrative needs.
- Ensured compliance with office privacy policies.
Customer Service Representative
Sally Beauty Supply
10.2018 - 11.2019
- Supported customers and resolved inquiries in high-volume setting.
- Maintained accurate transactions and product documentation.
- Handled 30–40 daily customer interactions with professionalism and clarity.
Education
High School Diploma - undefined
North High School
Evansville, INSkills
- Dispute Resolution
- Client Support
- Documentation Accuracy
- Data Entry
- Fax & Record Processing
- Microsoft Excel & Word
- Internal Systems
- Regulatory Compliance
- Confidential Information Handling
- Problem Solving
Certification
- Certified Home Health Aide
- CPR & First Aid Certified
- ServSafe Certified
- Valid Driver's License
Timeline
Personal Care Assistant / Client Support
BoldAge PACE
03.2025 - Current
Certified Home Health Aide / Client Documentation Support
Help at Home
01.2024 - 03.2025
Caregiver / Administrative Support
Comfort Keepers
09.2022 - 01.2024
Care Coordinator / Administrative Support
ProRehab Physical Therapy
07.2022 - 09.2022
Chiropractic Assistant / Records Support
Dickinson Family Chiropractic
09.2019 - 05.2021
Customer Service Representative
Sally Beauty Supply
10.2018 - 11.2019
High School Diploma - undefined
North High School