Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

Benjamin Caridad

Sacramento,CA

Summary

Successful Courtesy Clerk with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Experienced Courtesy Clerk bringing 2 years in grocery sales. Knowledgeable about stocking procedures and customer service standards. Highly effective at completing tasks quickly and with quality in mind.

Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.

Adaptable delivery driver helper proficient in assisting with customer refunds and returns. Talented at multitasking and effectively completing different essential tasks simultaneously.

Knowledgeable and dedicated customer service professional with extensive experience in drywall industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Friendly wood worker with 2 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in residential construction work with training in drywall, wood working, or grocery clerk services.

Motivated drywall taper of five years which thrived in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Experienced newspaper deliverer with over two years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

54
54
years of professional experience

Work History

Courtesy Clerk

Lucky's Supermarket
Sacramento, CA
09.1986 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 20-25 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Monitored safety and security concerns and reported to leadership for resolution.

Dock/ Stow Worker

Amazon
West Sacramento, CA
01.2022 - 03.2022
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used fork lifts, hand truck and pallet jacks to move materials on dock.

Delivery Driver Helper

UPS
Sacramento, CA
10.2021 - 01.2022
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Lifted and carried packages weighing up to 70 pounds.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Prevented damage to packages and products by correctly securing loads.
  • Assisted driver with product or package deliveries to residential and commercial locations.

Janitorial Services

Napa State Hospital- Magnolia Services; Job Coach
Napa, CA
07.2017 - 06.2021
  • Complied with safety and environmental health laws and regulations.
  • Maintained cleaning supplies inventory, and replenished depleted items daily; changed in and out everyday facial masks, gloves and managed work time by personally filling out time cards.
  • Applied effective commercial building maintenance principles and practices.
  • Trained new employees to perform micro-managing, dust mopping and wet mop functions.
  • Monitored subordinates' performance and quickly addressed emerging issues.
  • Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
  • Inspected ongoing projects for compliance with preset procedures.
  • Resolved maintenance-related complaints prior to escalation guesting with facility job sites similar to assigned job.

Janitor

Patton State Hospital
Patton, CA
10.2015 - 02.2016
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Supervised supplies in inventory and submitted reorder requests.

Landscaper

Patton State Hospital
Patton, CA
03.2012 - 03.2013
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Handled hedge, bush and shrub trimming.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.

Janitorial Worker

Patton State Hospital
Patton, CA
09.2009 - 01.2010
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Cleaned and sanitized drinking fountains.
  • Wiped light switches, switch plates, door knobs, door frames and door jambs.
  • Hand-cleaned telephones, door knobs, and remote controls.
  • Polished stainless steel fixtures and furniture details.
  • Sanitized break area kitchen counters, tables and sinks.

Drywall Taper

ALS Interiors
Sacramento, CA
03.1999 - 05.2000
  • Completed installation of drywall sheets on commercial and residential properties.
  • Demonstrated knowledge of local building codes and requirements on each project.
  • Finished and trimmed drywall with professional-level quality.
  • Prepared work area, tools and equipment for job site.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Applied tape to seal joints by embedding into sealing compound.
  • Applied sealing compound over cracks, holes and nail heads using trowels, broad-knives or spatulas.
  • Prepared surfaces for coating applications.

Drywaller

Superior Drywall
Stockton, CA
10.1991 - 02.1993
  • Pressed paper tape into joints to reinforce drywall and hide imperfections.
  • Filled joints between panels with multiple layers of compound to strengthen and smooth drywall and drywall joints.
  • Sanded joints and treated areas to create smooth surface.
  • Leveraged blueprints and layout plans to install drywall and prepare for painting.

Drywall Technician

Riviera Drywall
Sacramento, CA
01.1987 - 06.1989
  • Completed installation of drywall sheets on commercial and residential properties.
  • Finished and trimmed drywall with professional-level quality.
  • Prepared work area, tools and equipment for job site.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Applied tape to seal joints by embedding into sealing compound.
  • Applied sealing compound over cracks, holes and nail heads using trowels, broad-knives or spatulas.
  • Prepared surfaces for coating applications.
  • Received consistent excellent feedback on work quality and customer service.

Courtesy Clerk

Jumbo Market
Sacramento , CA
05.1984 - 12.1987
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 20-25 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Monitored safety and security concerns and reported to leadership for resolution.

Drywall Hanger

Superior Drywall
Stockton, CA
01.1986 - 10.1986
  • Completed installation of drywall sheets on commercial and residential properties.
  • Finished and trimmed drywall with professional-level quality.
  • Prepared work area, tools and equipment for job site.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Received consistent excellent feedback on work quality and customer service.

Cabinet Maker Apprentice

Kitchen Kabinet Center
Sacramento, CA
05.1984 - 04.1986
  • Installed hardware such as drawer pulls, hinges and handles.
  • Repaired cabinets and cabinet parts.
  • Installation understanding
  • Saw safety master
  • Staining expertise
  • Estimated costs for custom cabinets design and installation.
  • Interior design knowledge

Inventory Clerk

Inventory Sevices
Sacramento, CA
01.1986 - 02.1986
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Newspaper Delivery Person

Sacramento Bee
Sacramento, CA
03.1981 - 03.1982
  • Organized and mapped efficient delivery routes to boost daily delivery numbers.
  • Completed punctual early morning loading and unloading of newspapers at distribution center.
  • Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
  • Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
  • Delivered newspapers and flyers to about 101 homes daily.
  • Assembled and bagged newspapers prior to delivery.
  • Made efficient and safe deliveries with minimal supervision.
  • Planned daily rounds and determined most efficient way to distribute newspapers.

Newspaper Delivery Person

Sacramento Union
Sacramento, CA
08.1977 - 02.1978
  • Organized and mapped efficient delivery routes to boost daily delivery numbers.
  • Completed punctual early morning loading and unloading of newspapers at distribution center.
  • Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
  • Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.
  • Delivered newspapers and flyers to about 79 homes daily.
  • Assembled and bagged newspapers prior to delivery.
  • Made efficient and safe deliveries with minimal supervision.
  • Planned daily rounds and determined most efficient way to distribute newspapers.

Education

Valley High School
Sacramento, CA
06.1986

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Cultural Awareness and Sensitivity
  • Excellent Attention to Detail
  • Invoice Preparation and Processin
  • Customer Retention Strategies
  • Cart returns
  • Bagging procedures
  • Product restocking
  • Customer assistance
  • Loading merchandise

Accomplishments

  • Resolved product issue through consumer testing under vigorous training at low level of job after 20 years without a driving license and no car insurance.
  • Documented and resolved management requests as landscaper while in custody of the Department of State Hospital awaiting trial hearing for violent offense committed influenced by illicit street drugs and criminal behavior, which led to consumer satisfaction.
  • Collaborated with team of 25 in the development of packaging and preparing customer products for inventory.
  • Achieved 4-10 hour work days with 3 out of 7 days off, by introducing willingness to advance within assigned positions thru physically demanding tasks.
  • Achieved consumer satisfaction by completing apprenticeship as wood worker that lead to an increase in weekly salaries of a quarter, after a single year, with accuracy and efficiency.
  • Achieved professional results as janitorial apprentice through effectively helping as a proactive, Team leader in micromanaging dusting and mopping under the directions of the Department of State Hospital's guidelines, during outbreak of Corona Pandemic

Affiliations

Work accomplishments and dedication to satisfy work managers from all aspects of the field of commercial housing construction and as well as development encouraged achievements for the journeyman level, beginning as a drywall apprentice, finishing and taping positions for renown Sacramento based companies prior to serving 20 yr. sentence, where zero experience established at early beginning, are in fact substantial, for the qualifications required as a janitor under the United States Postal Service. A fast paced work environment and high demand for quality production in the development in residential housing, introduced a fresh idea for company strategies sought for as a young learning under power tools, ladders and scaffolding, reading of tape measures, demands for travel, lead by team oriented mindedness aims at achieving level of professionalism for meeting the demands of the ongoing, thriving and well respected establishment of the USPS as a Labor Custodian.

Additional Information

As an inmate of the California Correctional Institution, I became encouraged to move forward & free myself from a history of crminal behavioral background thru joining workforce. Experience includes duties for job sought under USPS as Labor Custodian.

Timeline

Dock/ Stow Worker

Amazon
01.2022 - 03.2022

Delivery Driver Helper

UPS
10.2021 - 01.2022

Janitorial Services

Napa State Hospital- Magnolia Services; Job Coach
07.2017 - 06.2021

Janitor

Patton State Hospital
10.2015 - 02.2016

Landscaper

Patton State Hospital
03.2012 - 03.2013

Janitorial Worker

Patton State Hospital
09.2009 - 01.2010

Drywall Taper

ALS Interiors
03.1999 - 05.2000

Drywaller

Superior Drywall
10.1991 - 02.1993

Drywall Technician

Riviera Drywall
01.1987 - 06.1989

Courtesy Clerk

Lucky's Supermarket
09.1986 - Current

Drywall Hanger

Superior Drywall
01.1986 - 10.1986

Inventory Clerk

Inventory Sevices
01.1986 - 02.1986

Courtesy Clerk

Jumbo Market
05.1984 - 12.1987

Cabinet Maker Apprentice

Kitchen Kabinet Center
05.1984 - 04.1986

Newspaper Delivery Person

Sacramento Bee
03.1981 - 03.1982

Newspaper Delivery Person

Sacramento Union
08.1977 - 02.1978

Valley High School
Benjamin Caridad