Cabrarrah Lawton
South New Berlin,NY
Summary
Dynamic sales and support professional with a proven track record at Scholet Furniture, specializing in exceptional customer service and innovative problem-solving strategies. Expertise in implementing technology solutions that enhance operational efficiency and elevate team performance. Proficient in Adobe Creative Suite, leveraging design skills to boost client engagement and satisfaction through clear, impactful communication. Committed to driving results and fostering positive relationships in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Support
Scholet Furniture
05.2024 - Current
- Addressing issues when a customer is dissatisfied, and preserving the company’s reputation.
- Trained new sales support staff on internal processes and customer service best practices.
- Collaborated with sales support, product delivery, and customer service departments to manage service delivery and build client retention.
- Provided leadership and guidance to sales support team members in order to achieve desired results.
- Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
- Provided consultative sales support to customers regarding their business needs.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
Lead Sales Associate Key Holder
Dollar General
12.2021 - 06.2024
- Calculating the day’s bank deposit, verifying that the task list was properly completed, and keeping track of all the tools we utilized.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store appearance.
- Maintained cleanliness and orderliness of sales floor areas.
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Processed payments and returned receipts, cash, and cards to customers.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Provided leadership and direction to motivate department associates.
Part Time/Seasonal
Marshalls
10.2022 - 01.2023
- Utilized diverse strategies to address customer dissatisfaction and resolve issues.
- Cultivated strong problem-solving abilities to enhance service quality.
- Handled cash, credit, gift card payments securely and responsibly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Counselor
Oxford Youth Center
07.2018 - 08.2018
- Collaborated with staff to create a safe and supportive environment.
- Supervised daily activities for children at summer camp.
- Prepared materials and supplies for various camp programs.
- Guided children during field trips and outdoor adventures.
- Maintained a safe and inclusive environment for all children.
- Assisted in the planning of special events such as picnics, talent shows, carnivals.
- Inspected facilities regularly to identify any potential hazards or areas of concern.
- Maintained records of camper attendance and behavior reports.
Education
High School Diploma -
Norwich High School
Norwich, NY06.2023
Skills
- Adaptability and teamwork
- Time management
- Graphic and logo design
- Customer service and support
- Creative problem-solving
- Sales and sales support
- Computer proficiency
- Adobe Creative Suite
- Interpersonal communication
- Attention to detail
- Typography and layout
- Problem solving
- Organizational skills
- Sales support expertise
Certification
Visual Communications Completion at DCMO BOCES 2023
Timeline
Sales Support
Scholet Furniture
05.2024 - Current
Part Time/Seasonal
Marshalls
10.2022 - 01.2023
Lead Sales Associate Key Holder
Dollar General
12.2021 - 06.2024
Assistant Counselor
Oxford Youth Center
07.2018 - 08.2018
High School Diploma -
Norwich High School
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