Summary
Overview
Work History
Education
Skills
Timeline
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Brandon,FL

Summary

Passionate Customer Service Representative with 5+ years of commitment to enhancing customer's experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Fraud Analyst

ID.me
01.2023 - 02.2024
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided timely, accurate, and efficient service to customers via video chat while following company guidelines and verification procedures.
  • Processed between 30-45 video verifications daily.
  • Worked with customers to troubleshoot software issues and customer complaints whilst providing workable solutions and escalating to a floor manager as needed.
  • Carefully reviewed between 100-200 various documents and personal information daily for
    accuracy and legitimacy.

Floater Teacher

Bright Beginnings Daycare
07.2022 - 12.2022
  • Maintained correspondence with parents, students, and school administrators by establishing direct lines of communication for student accountability and performance management.
  • Provided emotional support counseling as needed.
  • Collaborated with colleagues to develop innovative approaches to new learning techniques .
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Monitored up 6 students and their progress simultaneously with confidence and infiltrated additional practices in areas of need.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies to maintain an environment that stimulated learning and supported student achievement.

Amazon Warehouse

Amazon
09.2020 - 12.2021
  • Operated pallet jacks and material moving equipment and worked at heights up to 35ft.
  • Monitored box preparation for 300 daily customers by thoroughly checking packages and merchandise for damage and inaccuracy to minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assembled and packed between 500-1000 boxes per shift, ensuring to follow company policies and procedures and exceed daily performance requirement.
  • Transported, organized, labeled and stocked over 2000 items of inventory daily while being flexible with consistently changing shipment schedules and delivery times.

Retail Sales Associate

DSW
10.2018 - 03.2020
  • Handled customer complaints and resolved issues based on customer's need.
  • Met and ensured maintenance of KPIs daily.
  • Balanced and organized cash register by handling cash, counting change. and storing coupons.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Maintained clean sales floor and work area
  • Greeted customers and helped customers complete purchases, locate items, and join reward programs.
  • Built customer loyalty and retention by providing excellent shopping experiences and customer service.
  • Created new marketing strategies and increased sales within multiple departments by implementing opportunities to upsell

Education

High School Diploma -

Enterprise High School, Cl Fl
Clearwater, FL
05.2018

Skills

  • Critical Thinking
  • Typing and Computer Proficient
  • Customer Service
  • Problem-Solving Ability
  • Call Center Operations
  • Dual Monitor Skills
  • Multitasking Abilities
  • Fraud prevention
  • Front-end Support
  • Data Keeping
  • Time management
  • Good Organization skills

Timeline

Fraud Analyst

ID.me
01.2023 - 02.2024

Floater Teacher

Bright Beginnings Daycare
07.2022 - 12.2022

Amazon Warehouse

Amazon
09.2020 - 12.2021

Retail Sales Associate

DSW
10.2018 - 03.2020

High School Diploma -

Enterprise High School, Cl Fl

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