ALLAHNA LAWRENCE
Door Dash
Winter Springs,FL
4
years of professional experience
Experienced with managing retail operations and leading shift teams to achieve business goals. Utilizes strategic planning to ensure smooth daily operations and exceptional customer service. Track record of demonstrating leadership and problem-solving skills in dynamic retail environments.
Work History
Delivery Driver Assistant
2 Years 6 Months- Provide exceptional service to customers, answering any questions or concerns related to their orders and delivery times.
- Enhance customer satisfaction with prompt and courteous service during deliveries.
- Resolve customer complaints professionally, ensuring their complaints were addressed effectively.
- Reduce potential damage claims by carefully handling fragile items during loading and unloading procedures.
- Successfully adapt to changes in routes or schedules due to unforeseen circumstances ensuring minimal disruption in service.
- Participate in ongoing training opportunities provided by the driver enhancing skillset relevant to the delivery driver assistant position.
- Identify potential areas for improvement by sharing concerns and suggestions with the driver.
- Assist in maintaining vehicle cleanliness.
Key Holder
3 Months- Guided customers in product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed store operations as key holder, overseeing cash drawer counts, equipment management, and staff supervision.
- Cleaned floors after store closing to ensure a tidy environment., wiped windows and fixtures after closing to maintain organized and tidy store.
- Built rapport with customers to foster loyalty and drive repeat business.
Supervisor of Operations
1 Year 5 Months- Trained and managed staff. Established clear expectations for team members fostering a positive work environment through open communications and accountability.
- Ensured compliance with company policies, industry regulations and safety standards in daily operations.
- Corroborated positive and effective communication among staff and organization leaders, thereby reducing miscommunication and missed deadlines.
- Participated in recruitment efforts, ensuring candidates were a good fit for company and possessed necessary skills for success on the job.
- Resolved conflicts between employees swiftly and professionally maintaining a harmonious workplace atmosphere.
Education
Associate Degree Program - Business and Fashion
Currently pursuing an Associate Degree in Business and Fashion.
Skills
Effective communication skills.
Customer service
Able to collaborate efficiently with staff
customers
and management.
Punctual
responsible
and professional.
Timeline
Key Holder
Mimmic
02.2026 - 05.2026Read More
Delivery Driver Assistant
Door Dash
02.2024 - CurrentRead More
Supervisor of Operations
GQ Professional Cleaning Services
04.2022 - 09.2023Read More
Broward College
Associate Degree Program from Business and Fashion
Read More