Cadaisia Askew
Midland,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients, as well as experience in training and enhancing production efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Meijer
Portage, MI
11.2023 - 04.2025
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted in stocking shelves and organizing merchandise displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Contractor
WilsonHCG
Portage, MI
03.2022 - 03.2023
- Assessed company operations for compliance with safety standards.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Maintained positive working relationship with fellow staff and management.
- Maintained a clean work environment by adhering to safety protocols at all times.
- Followed proper safety protocols when operating machinery in the warehouse.
- Conducted routine quality checks on incoming and outgoing goods to maintain product integrity.
- Received, sorted and stored incoming inventory items according to established guidelines.
Machine Operator
Western Diversified Plastics LLC
Mattawan, MI
02.2019 - 05.2021
- Adjust machine settings to complete tasks accurately.
- Inspect finished workpieces to ensure conformance with specifications.
- Produced quality products by palletizing, packaging and assembling finished items.
- Assembled parts and subassemblies following blueprints and assembly instructions.
- Inspect finished products for defects and conformance to customer requirements.
- Read and interpreted schematics and drawings for accurate results.
- Maintain a clean work area by sweeping up debris from assembly operations.
Production Specialist
Panera Bread
Saint Joseph, MI
08.2017 - 01.2019
- Monitored inventory to keep adequate stock of food items and supplies.
- Ensured all dishes were presented attractively before serving to customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Properly stored all leftover food items after each shift.
- Made meals in accordance with company standards and requirements.
- Served meals to customers in a friendly and courteous manner.
- Acquired new skills to support team and further accommodate customer needs.
Call Center Representative
Answer United
Kalamazoo, MI
05.2016 - 08.2017
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Responded to customer inquiries in a timely manner.
- Researched and quickly resolved customer issues.
- Escalated customer complaints or issues to supervisor when necessary.
- Created new customer accounts in the database system.
- Took messages from callers and accurately relayed details to intended staff.
- Ensured all company policies were followed during calls.
- Routed calls to appropriate personnel or departments.
Education
Bachelor of Science - University Studies
Western Michigan University
Kalamazoo, MI06-2018
Skills
- Customer service
- Order processing
- Visual merchandising
- Problem resolution
- Quality control
- Multitasking
- Supply restocking
- Attention to detail
- Order fulfillment
- Flexible
Timeline
Customer Service Representative
Meijer
11.2023 - 04.2025
Contractor
WilsonHCG
03.2022 - 03.2023
Machine Operator
Western Diversified Plastics LLC
02.2019 - 05.2021
Production Specialist
Panera Bread
08.2017 - 01.2019
Call Center Representative
Answer United
05.2016 - 08.2017
Bachelor of Science - University Studies
Western Michigan University
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