Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cade Cruz

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Attractions Attendant

Universal Orlando
10.2022 - Current
  • Trained in control booth operations which overlooked all ride operating procedures including animation quality, water levels, guest safety, etc.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Guest Service Associate

Target
06.2016 - 02.2023
  • Trained in Service Engagement Team Lead responsibilities. Responsible opening, mid, and closing shift duties. Supervised guest and team member satisfaction. In charge of balancing tills and dealing with monetary task.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Managed cash register operations using POS system and processed sales and returns.

Education

Bachelor of Arts - Business Information And Management/Social Media

Seminole State College of Florida
Sanford, FL
12.2024

Florida State University
Tallahassee, FL
05.2020

Tallahassee Community College
Tallahassee, FL
05.2019

High School Diploma -

Lake Minneola High School
Minneola, FL
05.2018

Skills

  • Microsoft Office
  • Computer Skills
  • Customer Service
  • Team Management
  • Issue Resolution

Timeline

Attractions Attendant

Universal Orlando
10.2022 - Current

Guest Service Associate

Target
06.2016 - 02.2023

Bachelor of Arts - Business Information And Management/Social Media

Seminole State College of Florida

Florida State University

Tallahassee Community College

High School Diploma -

Lake Minneola High School

Similar Profiles

CREATE PROFILE
Cade Cruz