Cade Larkin
Maryville,TN
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Advisor
Car-Fix
12.2024 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Greenway Honda
11.2022 - 11.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Car Salesperson
Rusty Wallace Honda
05.2021 - 10.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Car Salesperson
Greenway Honda
07.2020 - 04.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Remodeling Crew Member
Superior Restoration & Remodeling
11.2019 - 05.2020
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time and within budget constraints.
- Participated in ongoing training sessions to stay current with industry trends and best practices for home renovation projects.
- Enhanced customer satisfaction by providing high-quality remodeling services for various residential projects.
- Skillfully utilized hand tools, power tools, and heavy machinery to perform demolition, framing, drywall installation, and other related tasks.
- Maintained a clean and organized worksite, ensuring minimal disruption to clients'' daily lives during renovations.
- Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
Education
High School Diploma -
Poplarville High School
Poplarville, MS05-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Goal-oriented mindset
- Performance goals
- Customer relationship management
Accomplishments
During time in dealerships I have always maintained above csi national average.
Timeline
Service Advisor
Car-Fix
12.2024 - 03.2025
Service Advisor
Greenway Honda
11.2022 - 11.2024
Car Salesperson
Rusty Wallace Honda
05.2021 - 10.2022
Car Salesperson
Greenway Honda
07.2020 - 04.2021
Remodeling Crew Member
Superior Restoration & Remodeling
11.2019 - 05.2020
High School Diploma -
Poplarville High School
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