CADE ROBERTS

• Tracked shipments and trucks out on deliveries.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Coordinated insurance coverage for goods and packages.
• Contacted existing customers to update accounts and confirm deals.
• Monitored market and negotiated rates based on trends.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Increased profit by streamlining operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.

(Serving)

• Advocated for 25+ guests at peak hours
• Boosted Sales by upselling specialty items
• Increased team efficiency with strong communication
• Managed down time restocking

(Bar)

• Communicate and problem-solve to resolve customer complaints
• Operate efficiently in high-volume setting to prepare 100-150+ drinks per hour
• Oversaw simultaneous 18+ customers, 8 team members and business needs while avoiding unnecessary delays or errors.
• Designed unique drink and cocktail offerings

• Coordinated training exercises & Organized meetings to demonstrate and teach skills
• Calm & Critical-thinking in high pressure situations
• Oversaw 75+ patrons & 15+ team members daily & Mentored 100+ team members weekly
• Briefed upper-management on daily reports
• Encouraged and supported team members to maximized customer satisfaction