Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Cade Zielinski

Berea

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

5
5
years of professional experience

Work History

Service Technician

Dragon Seats
05.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.

Security Officer

Cleveland Browns
08.2023 - Current
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Observed patrons and customers to quickly address security situations.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Maintained vehicle cleanliness inside and out on a daily basis.

Groundskeeper

Cleveland Browns
04.2020 - 08.2023
  • Swept and raked leaves, debris and other materials from grounds;.
  • Maintained walkways, driveways and parking lots by removing snow, ice and other obstructions;.
  • Inspected lawns for weeds, pests or other signs of damage;.
  • Trimmed trees, shrubs and hedges using hand tools such as shears and pruners;.
  • Watered plants, flowers and turf to maintain healthy growth;.
  • Applied fertilizers and pesticides according to regulations;.
  • Operated mowers, tractors and other equipment in a safe manner;.
  • Repaired irrigation systems including valves, sprinklers and pipes;.
  • Planted grass seed in areas of bare soil or where needed;.
  • Collected litter from the grounds on a regular basis;.
  • Mulched flower beds to retain moisture levels in the soil;.
  • Assisted with landscaping projects such as laying sod or planting trees;.
  • Constructed walkways with pavers or bricks for aesthetic appeal;.
  • Cleaned gutters to ensure proper drainage of water away from buildings ;.
  • Dug trenches for installing new electrical cables or water lines ;.
  • Removed hazardous objects from the grounds such as broken glass ;.
  • Provided support during special events held at the premises.
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
  • Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
  • Used heavy equipment, mowers and trimmers safely to prevent accidents.
  • Lifted and removed fallen or damaged branches using hand and power tools.
  • Swept and power washed hard surfaces to remove grime.
  • Moved leaves and grass clippings using leaf blower.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Used hand-held tools to maintain green spaces.

Education

Certification - Sports Field Management

The Ohio State University
Columbus, OH
02-2021

High School Diploma -

St Edward High School
06.2020

Skills

  • Electronic Surveillance
  • Emergency Management
  • Crime Prevention
  • CCTV Surveillance
  • General Security
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Valid Driver's license
  • Work with minimal supervision
  • Heavy lifting
  • Mowing techniques
  • Water management
  • Grounds maintenance

Education and Training

other

Timeline

Service Technician

Dragon Seats
05.2024 - Current

Security Officer

Cleveland Browns
08.2023 - Current

Groundskeeper

Cleveland Browns
04.2020 - 08.2023

Certification - Sports Field Management

The Ohio State University

High School Diploma -

St Edward High School

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