CADEIDRA DEAN
Durham,NC
Summary
Detail-oriented and compassionate Phlebotomy Technician with American Heart Association BLS certification and formal training in venipuncture, capillary collection, specimen handling, and infection control. Skilled in patient communication, safety protocols, and accurate labeling. Seeking an entry-level role to provide high-quality patient care in a clinical setting
Overview
10
10
years of professional experience
Work History
Referral Coordinator ll
Duke University Health System
03.2021 - 08.2024
- Provided accurate information to patients in regards to services, providers, and locations available within the Duke Uni. Health System.
- Handled various clinic assignments on a daily basis including referral and radiology work queues and authorizations for each assigned clinics.
- Reviewed assigned work queues and prioritized by emergency, urgent, and routine referrals ensuring all referrals are worked within 48 hours.
- Professionally communicated both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding area.
- Utilized 31 different decision trees to schedule patients within the Duke University Health System.
- Assisted in client scheduling for more than 30 specialty departments.
- Maintained liaison with other offices and departments to coordinate referrals, foster collaboration, leverage resources, and help to accomplish program objectives
Financial Care Counselor
Duke University Health System
04.2020 - 03.2021
- Acquired knowledge of the patient's insurance coverage and benefit limits and ensured proper communication to the patients about their financial responsibilities.
- Verified, updated, and stayed up to date with records and proper information on the current insurance benefits.
- Followed all policies and procedures in regards to financial screening, arrangements and third-party demands.
- Assured proper financial classification, determined proper guarantor and updated the system accordingly.
- Initiated and completed charity applications on accounts at risk.
- Handled phone requests with courtesy, accuracy, and respect for confidentiality.
- Obtained patient demographic data not captured during the scheduling process, that is required for claim processing.
Patient Service Associate
Duke University Health System
06.2018 - 04.2020
- Handling patients inbound and outbound calls.
- Ensuring all patients needs are met by making appointments, collecting payments, transferring calls, answering questions and verifying insurance.
- Responsible for ensuring drug labels are correct.
- Followed all Maestro care updates as needed.
- Responsible knowing accurate information in regards to treatment plans for patients needs.
Administrative Assistant
Tax Genie LLC Tax
01.2015 - 06.2018
- Knowledgeable of all office functions such as record keeping, filing records, etc.
- Provided private and discreet client consultation in regards to State and Federal taxes.
- Schedule meetings and appointments and maintain appointment calendar for the business.
- Ensured all client files are completed within a timely manner.
- Ensuring all customer needs are met answering phone calls and greeting walk-in clients in a professional manner.
- Implemented Privacy encryption for clients via electronic filing tax returns.
Education
American Heart Association (AHA) Basic Life Support (BLS) Certification - AHA Basic Life Support (BLS)
Medultra Cpr
05.2025 - 05.2025
Certified Phlebotomy Technician
Durham Technical Community College
Durham, North Carolina, NC 09.2025 - 12.2025
High School Diploma -
Northern High School
Cosmetology License -
Holton Career & Resource Center
Skills
- Multi-tasking in Fast Pace Environment
- Verbal and Written Communication
- Quick Problem-solving and Decision Making
- Microsoft Office
- Organization & Time management skills
Timeline
Certified Phlebotomy Technician
Durham Technical Community College
09.2025 - 12.2025
American Heart Association (AHA) Basic Life Support (BLS) Certification - AHA Basic Life Support (BLS)
Medultra Cpr
05.2025 - 05.2025
Referral Coordinator ll
Duke University Health System
03.2021 - 08.2024
Financial Care Counselor
Duke University Health System
04.2020 - 03.2021
Patient Service Associate
Duke University Health System
06.2018 - 04.2020
Administrative Assistant
Tax Genie LLC Tax
01.2015 - 06.2018
High School Diploma -
Northern High School
Cosmetology License -
Holton Career & Resource Center