Dulce R. Estrada Granados

As the the morning Lead for the Mother Baby Unit, I:

• Increase patient satisfaction through attentive service and timely delivery of meals.
• Provide support to individuals with special dietary needs to meet unique nutritional requirements, including food allergies, preferences, and dietary restrictions.
• Collaborate with dietitians to ensure optimal nutrition for patients with specific dietary needs in EPIC and CMS Citrix
• Demonstrate flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.

As a Milk Lab Technician in NICU, I:

• Work closely with assigned Dietitian to prepare feedings for premature babies and record documentation using Timeless
• Maintain a safe and organized laboratory environment, adhering to strict safety protocols.

• Under the supervision of management, served and objected to subpoenas in a timely manner
• Assisted applicant attorneys with depositions, hearings and meeting memorandum
• Reviewed, scanned, and documented incoming mail, client documents, and correspondences into main database and prepared outgoing mail
• Maintained client documentation, attorney files, and medical records, ensuring that the latest files were updated and posted for permanent filing and storage
• Performed receptionist duties as assigned such as greeting guests, coordinating frontdesk activities, distributing correspondences and redirecting phone calls

• Entered and extracted data from claims/cases such as correspondences, notices and legal documents into main database and made necessary corrections and updated information
• Assisted with legal project work such as gathering data and compiling research from Applicant attorney offices to assist with the subpoena authorization process
• Gathered patient information by collecting demographic information from a variety of sources
• Interacted with registration areas, physicians' office, and paralegals to collect correct patient/client information
• Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.

• Enhanced client satisfaction by efficiently coordinating appointments with clients, title companies, and lenders and providing clear explanations of documents.
• Effectively managed critical relationships to improve client retention, partnerships, and common objectives.
• Under the supervision of management, assisted with payroll such as verifying and submitting timekeeping information for accurate and efficient payroll processing.