Christina Butler
South Bend
Summary
Offering friendly demeanor and willingness to learn and excel in customer service. Brings ability to quickly grasp new concepts and apply customer service techniques effectively. Ready to use and develop communication skills and organizational abilities in any available role. My proactive approach and ability to thrive in fast-paced environments set me apart.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
South Bend Clinic
07.2019 - Current
- Handled sensitive patient concerns with professionalism and empathy
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographics accurately into EPIC.
- Served as a reliable source of information for patients regarding appointment and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Answered incoming calls, sending messages back to doctors and nurses and scheduled appointments.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions.
- Multitasking in high stress and fast paced environment.
Education
High School Diploma -
Penn High School
Mishawaka, IN01-1996
Skills
- Customer service
- Multi-tasking in fast pace environment
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Patient greeting
- Data entry proficiency
- Conflict resolution
- Directing callers
- Verbal and written communication
- Phone etiquette
- Organization
Timeline
Patient Service Representative
South Bend Clinic
07.2019 - Current
High School Diploma -
Penn High School
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