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Mobile Device/Modem Field Test Engineer / Seattle, WA / Mobile / MMK

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Associate Principal Engineer

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Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detail-oriented team player with strong customer service skills. Adept at managing multiple projects simultaneously with a high degree of accuracy. Seeking a full-time / half time position that presents professional challenges to leverage interpersonal skills, excellent time management, and problem-solving abilities to drive success.

I have a strong background in customer service and technical support, with several years of experience handling diverse global accounts such as Time Warner Cable/Spectrum, T-Mobile, Netflix, Expedia Travel, and the Expedia American Express Travel account. Over the years, I’ve developed expertise in troubleshooting internet, mobile, and streaming services, managing travel bookings using GDS platforms like Sabre and Amadeus, and delivering high-level customer support across voice, chat, and email channels. I'm well-versed in resolving billing issues, handling complex escalations, and consistently meeting key performance metrics like CSAT, AHT, and FCR. What really drives me is being able to solve problems efficiently while creating a positive experience for customers, no matter the industry.

Caden Brito

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