Caden Jed (B2007)
Pensacola-GPO,FL
Summary
Dedicated and results-oriented professional with extensive experience in member service, training, and operations management within the financial services and public sectors. Seeking to leverage a strong background in team leadership, performance management, and compliance. Committed to fostering a positive work environment, driving operational efficiency, and delivering exceptional member experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Estate Lending Quality Specialist II
Navy Federal Credit Union
04.2023 - Current
- Assists in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Conducts monthly performance reviews, providing targeted coaching to improve individual and team performance.
- Reviews team members’ interactions to ensure procedural accuracy and member satisfaction.
- Collaborates with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Troubleshoots basic technical issues, providing guidance and resources to team members.
- Develops team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Answers team member questions regarding best practices and difficult member interactions.
Real Estate Lending Trainer
Navy Federal Credit Union
03.2022 - 04.2023
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, offering constructive feedback to support their professional growth and performance improvement.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated career path discussions and development plans to support long-term professional growth.
Mortgage Loan Officer
Navy Federal Credit Union
03.2021 - 03.2022
- Maintained high level of member satisfaction by providing prompt and accurate loan status updates.
- Enhanced member retention and satisfaction by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Mortgage Support Assistant
Navy Federal Credit Union
08.2020 - 03.2021
- Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.
Education
Bachelor Of Science - Police Science
Troy University
Troy, AL05.2013
Skills
- Team Leadership and Mentorship
- Employee Development and Performance Management
- Change Management Leadership
- Member Satisfaction
- In-depth Knowledge of NFCU Products, Procedures, and Services
- Verint / Genesys
- UAD/USD
- Advanced Interpersonal Skills
- Exceptional Oral and Written Communication
- Advanced Organizational, Planning, and Time Management
- Strong Research, Analytical, and Critical Thinking Skills
- Effective Cross-Functional Collaboration
- Promoting a Positive Work Environment
Accomplishments
- 2023 REL Servicing & Support Superstar
- 2022 Q4 Trainer of the month
- 2021 “Rookie of the Year” Finalist
Certification
Lean Six Sigma Yellow Belt
Timeline
Real Estate Lending Quality Specialist II
Navy Federal Credit Union
04.2023 - Current
Real Estate Lending Trainer
Navy Federal Credit Union
03.2022 - 04.2023
Mortgage Loan Officer
Navy Federal Credit Union
03.2021 - 03.2022
Mortgage Support Assistant
Navy Federal Credit Union
08.2020 - 03.2021
Bachelor Of Science - Police Science
Troy University
Lean Six Sigma Yellow Belt
Similar Profiles
Hannah AndersonHannah Anderson
Senior Security Receptionist at Navy Federal Credit UnionSenior Security Receptionist at Navy Federal Credit Union
Anthony MendozaAnthony Mendoza
Member Service Representative II/III- Credit Cards at Navy Federal Credit UnionMember Service Representative II/III- Credit Cards at Navy Federal Credit Union
Christine RamosChristine Ramos
Mortgage Loan Officer II at Navy Federal Credit UnionMortgage Loan Officer II at Navy Federal Credit Union