Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caden Jed (B2007)

Pensacola-GPO,FL

Summary

Dedicated and results-oriented professional with extensive experience in member service, training, and operations management within the financial services and public sectors. Seeking to leverage a strong background in team leadership, performance management, and compliance. Committed to fostering a positive work environment, driving operational efficiency, and delivering exceptional member experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Real Estate Lending Quality Specialist II

Navy Federal Credit Union
04.2023 - Current
  • Assists in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
  • Conducts monthly performance reviews, providing targeted coaching to improve individual and team performance.
  • Reviews team members’ interactions to ensure procedural accuracy and member satisfaction.
  • Collaborates with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
  • Troubleshoots basic technical issues, providing guidance and resources to team members.
  • Develops team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Answers team member questions regarding best practices and difficult member interactions.

Real Estate Lending Trainer

Navy Federal Credit Union
03.2022 - 04.2023
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, offering constructive feedback to support their professional growth and performance improvement.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Facilitated career path discussions and development plans to support long-term professional growth.

Mortgage Loan Officer

Navy Federal Credit Union
03.2021 - 03.2022
  • Maintained high level of member satisfaction by providing prompt and accurate loan status updates.
  • Enhanced member retention and satisfaction by providing outstanding service throughout the mortgage process, from pre-approval to closing.

Mortgage Support Assistant

Navy Federal Credit Union
08.2020 - 03.2021
  • Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.

Education

Bachelor Of Science - Police Science

Troy University
Troy, AL
05.2013

Skills

  • Team Leadership and Mentorship
  • Employee Development and Performance Management
  • Change Management Leadership
  • Member Satisfaction
  • In-depth Knowledge of NFCU Products, Procedures, and Services
  • Verint / Genesys
  • UAD/USD
  • Advanced Interpersonal Skills
  • Exceptional Oral and Written Communication
  • Advanced Organizational, Planning, and Time Management
  • Strong Research, Analytical, and Critical Thinking Skills
  • Effective Cross-Functional Collaboration
  • Promoting a Positive Work Environment

Accomplishments

  • 2023 REL Servicing & Support Superstar
  • 2022 Q4 Trainer of the month
  • 2021 “Rookie of the Year” Finalist

Certification

Lean Six Sigma Yellow Belt

Timeline

Real Estate Lending Quality Specialist II

Navy Federal Credit Union
04.2023 - Current

Real Estate Lending Trainer

Navy Federal Credit Union
03.2022 - 04.2023

Mortgage Loan Officer

Navy Federal Credit Union
03.2021 - 03.2022

Mortgage Support Assistant

Navy Federal Credit Union
08.2020 - 03.2021

Bachelor Of Science - Police Science

Troy University

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Caden Jed (B2007)