Summary
Overview
Work History
Education
Skills
Timeline
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Caden Kurtz

Lakewood,CA

Summary

Well-qualified Customer Service Professional, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and sales excellence.

Overview

5
5
years of professional experience

Work History

Game Master

Wild Goose Escapes
08.2022 - 02.2024
  • Consistently received positive reviews from customers, highlighting commitment to excellence in both acting and customer service roles.
  • Ensured a diverse range of playstyles were catered for by collaborating with the design team in creating new gameplay features and content.
  • Enhanced player experience by creating immersive storylines and engaging game content.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Supported facility operations by performing routine maintenance tasks on sets and props, ensuring optimal functionality during each game.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Utilized effective time management techniques to balance multiple responsibilities within fast-paced escape room environments.

Server

Medieval Times
01.2022 - 08.2022
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Grocery Clerk

Holland America
06.2019 - 08.2020
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Operated cash register to record transactions accurately and efficiently, reconciled cash drawer.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.

Education

Associate of Arts - Accounting

Cerritos College
Norwalk, CA
06.2025

Skills

  • Effective Communication
  • Interpersonal Skills
  • Customer service expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Food handling
  • Staff Training

Timeline

Game Master

Wild Goose Escapes
08.2022 - 02.2024

Server

Medieval Times
01.2022 - 08.2022

Grocery Clerk

Holland America
06.2019 - 08.2020

Associate of Arts - Accounting

Cerritos College

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Caden Kurtz