Saribel Santana
Tucson,AZ
Summary
Enthusiastic student looking to build a positive and impactful growth on the local community. Highly-motivated employee with desire to take on new challenges. I operate with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Game Master
Fox in a Box
Tucson, AZ
10.2023 - 02.2024
- Organized tournaments to promote competitive play among gamers.
- Resolved customer complaints regarding gameplay or account issues in a timely manner.
- Evaluated customer inquiries related to game features, functions, bugs and updates.
- Developed and maintained a comprehensive database of game rules, regulations and procedures.
- Memorized and presented concise briefings individualized for each game delivered to customers.
- Created detailed reports on daily activities, including any incidents that occurred during gameplay.
- Performed troubleshooting on gaming systems to identify and resolve software or hardware problems.
- Developed strategies for improving customer satisfaction levels with existing products.
- Provided guidance and advice to customers regarding best practices while playing games.
- Devised and ran games with well-planned stories and targeted themes.
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
Call Center Representative (Temporary)
Dunton Consulting
Tucson, AZ
10.2021 - 11.2021
- Adhered to company policies and scripts to consistently achieve call time and quality standards
- Achieved high satisfaction ratings by providing informative and timely resolutions of customer issues
- Maintained extensive knowledge of company information and provided knowledgeable responses to diverse questions
- Educated customers on company systems, form completion, and access to services
- Engaged in learning and development opportunities to promote continued performance improvement
- Recommended relevant offerings based on consultative values
- Handled approximately 3,000 inbound calls per shift and prepared survey scripts
- Delivered prompt service to prioritize customer needs
- Investigated and resolved customer inquiries and complaints quickly
- Met call guidelines for service benchmarks, hold time, and productivity
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2021
Skills
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Relations
- Character Development
- Creative Writing
- Customer service expertise
- Interpersonal and written communication
- Project Documentation
- Effective Communication
- Troubleshooting and testing
- Technical Writing
- Verbal and writing communication
- Fast typing
- Experience with adults and children with disabilities
Languages
English, Fluent
Spanish, conversational
State
AZ
City
Tucson
Timeline
Game Master
Fox in a Box
10.2023 - 02.2024
Call Center Representative (Temporary)
Dunton Consulting
10.2021 - 11.2021
High School Diploma -
Sunnyside High School
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