Maya Ortiz
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Game Master
PanIQ Room Chicago
07.2022 - Current
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Explained company policies, game rules and safety requirements.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Developed strong communication skills by interacting with diverse groups of participants and adapting to their individual needs.
- Utilized effective time management techniques to balance multiple responsibilities within fast-paced escape room environments.
Convention Worker
Fan Expo
08.2019 - Current
- Enhanced attendee experience by providing exceptional customer service and addressing inquiries promptly.
- Assisted event organizers with setup and teardown, ensuring a smooth event flow and timely completion.
- Collaborated with fellow convention staff to maintain venue cleanliness, creating a welcoming atmosphere for guests.
- Implemented crowd control measures during high-traffic events, maintaining safety and order throughout the venue.
- Greeted Celebrity Guests upon arrival, offered assistance, and answered questions.
Staff Member
Galileo Summer Camp
07.2019 - 08.2021
- Improved camp safety by conducting thorough inspections of facilities and equipment.
- Collaborated with fellow counselors for efficient planning and execution of daily schedules.
- Fostered a positive environment, promoting teamwork among campers through group activities.
- Strengthened camper relationships by facilitating open communication during conflict resolution sessions.
- Increased camper retention rates with exceptional customer service provided to parents and guardians.
- Supported diverse groups of campers, adapting activities to accommodate various skill levels and interests.
- Provided emergency care as needed, maintaining up-to-date certifications in first aid and CPR procedures.
Education
Bachelor of Arts - Communication And Media
DePaul University
Chicago, IL05.2026
Associate of Arts -
City Colleges of Chicago-Harry S Truman College
Chicago, IL05.2022
High School Diploma -
Multicultural Academy Of Scholarship
Chicago, IL06.2017
Skills
- Customer Relations
- Visual Design
- Customer Service Expertise
- Attention to Detail
- Effective Communication
- Microsoft Office proficiency
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Written communication
- Interpersonal skills
Timeline
Game Master
PanIQ Room Chicago
07.2022 - Current
Convention Worker
Fan Expo
08.2019 - Current
Staff Member
Galileo Summer Camp
07.2019 - 08.2021
Bachelor of Arts - Communication And Media
DePaul University
Associate of Arts -
City Colleges of Chicago-Harry S Truman College
High School Diploma -
Multicultural Academy Of Scholarship
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