Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Corlett

Solon

Summary

Dynamic Game Master at Freeway Lanes Bowling Group, adept at enhancing customer satisfaction through effective problem-solving and exceptional communication. Leveraged strong attention to detail to improve gameplay experiences and fostered a collaborative environment, ensuring seamless operations and memorable visits for guests. Passionate about customer education and engagement.

Overview

2
2
years of professional experience

Work History

Game Master

Freeway Lanes Bowling Group
07.2024 - Current
  • Explained company policies, game rules and safety requirements.
  • Kept escape rooms and lobby clean and neat for next guests in a timely matter in order to keep up with prompt turnaround.
  • Watched guests closely to maintain current understanding of gameplay.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Analyzed player feedback to identify areas for improvement in overall gaming experience.
  • Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their escape room experience.
  • Developed creative solutions for unique player requests, fostering a positive gaming environment.
  • Utilized strong attention to detail and strong spatial memory skills to reset rooms and send hints quickly and accurately.

Food Runner

Freeway Lanes Bowling Group
12.2023 - 07.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Cuyahoga Community College
Cleveland, OH

Cleveland Institute of Art
Cleveland

Solon High School
Solon, OH
05-2026

Skills

  • Customer relations
  • Customer service expertise
  • Interpersonal and written communication
  • Effective creation of commissioned advertisement
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Knowledgeable and passionate about customer education
  • Strong attention to detail and spatial memory

Timeline

Game Master

Freeway Lanes Bowling Group
07.2024 - Current

Food Runner

Freeway Lanes Bowling Group
12.2023 - 07.2024

Cuyahoga Community College

Cleveland Institute of Art

Solon High School

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