Caden Manfred
Edwardsburg
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Kabelin Ace Hardware
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Went on deliveries to satisfy customers by getting their product they bought to their house.
- Did inventory control to make sure products where in the right spot and prices were being changed due to the tariffs.
Lawn Care Technician
Owens Lawn Care
07.2024 - 09.2024
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained and serviced lawn care equipment to enhance longevity.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
Education
No Degree - Sports Management
Southwestern Michigan College
Dowagiac, MI05-2026
High School Diploma -
Edwardsburg High School
Edwradsburg Michigan06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Leadership
Accomplishments
3-Time All Conference Wrestler
1-Time State Qualifier in Wrestling
2-Time Regional Qualifier in Wrestling
Certification
Microsoft Power Point and Excel Certified.
MHSAA Certified Referee for Wrestling
MHSAA Certified Coach
Certified Forklift Driver
Timeline
Customer Service Representative
Kabelin Ace Hardware
12.2024 - Current
Lawn Care Technician
Owens Lawn Care
07.2024 - 09.2024
No Degree - Sports Management
Southwestern Michigan College
High School Diploma -
Edwardsburg High School
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